Field Services Engineer

4 weeks ago


Hillsboro, United States Insight Global Full time

Duration: Permanent Hire

Location: Hillsboro, OR

Shift: Compressed Work Week (Week 1: 3 days on 4 days off. Week 2: 4 days on 3 days off.)

  • Note: Must be adaptable to future business needs


Requirements:

  • Bachelors degree from an accredited college in electrical engineering / electronics technology OR Associates degree in electronics / electro-mechanical with up to 5 years of semiconductor fabrication maintenance experience In ALD, PECVD, EPI or Diffusion
  • 2+ years field service / customer support background and/or 5+ years manufacturing experience in final assembly or test of semiconductor capital equipment
  • Basic troubleshooting techniques in repairing complex microprocessor controlled electromechanical systems (OHMs Law, Ideal Gas Theory, Gear Ratios, Pressure Systems, Electrical Theory)
  • Ability to work with hand tools
  • Working knowledge of Oscilloscope’s and DVM’s
  • Ability to work in a team environment
  • Be able to interpret electronic / electro-mechanical schematics and drawings
  • Travel of at least 15% for both domestic and international locations may be required (training purposes)

Job Description:

  • Perform installations, preventative maintenance and remedial repair maintenance on complex electronic / electro-mechanical semiconductor capital equipment at global customer locations
  • Create and maintain a high level of customer delight through advanced customer service skills, implementing fast quality responses to both internal and external customers while maintaining a safety-first mentality
  • Have the ability to develop action plans for problem resolution and present to internal and external customers
  • Develop improvements for processes, hardware and software for continuous improvement of equipment / business operations
  • Coach / mentor lower level FSE’s to higher level skill sets.
  • Have the ability to assist in customer escalations and manage beta-site project



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