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Customer Service Representative

2 months ago

San Diego, United States Insight Global Full time

This position will start onsite but offers the opportunity to go fully remote after 6 to 8 weeks of training. Equipment will be fully provided.


Day-to-Day:

A top employer in the healthcare industry is looking for a Customer Service Representative to join their team based out of San Diego, CA (92108 zip code).

Some responsibilities of the Customer Service Representative will include but are not limited to:

  • Manage high call volume
  • 60 to 80 inbound calls per day, typically lasting 2 to 3 minutes each
  • 80% - 90% of calls will require assistance with a medical record number (MRN) for various reasons, including demographic verification and creating new MRNs; customers are 90% internal employees with 10% misrouted calls
  • 10% - 20% of calls will come from the emergency department or stroke center, necessitating quick resolution times (around 30 seconds)
  • Handle misrouted calls and MRNs for new employees or volunteers
  • Currently training on and using 5 to 6 systems, including Epic systems, with an ongoing transition to incorporate more into Epic and KPMC