Senior Search Optimization Consultant

3 weeks ago

Atlanta, United States Travelport Full time

Travelport is a place of opportunity. It’s our incredible team that makes our company great –our people drive our winning culture.


What’s Travelport?

Travelport is a worldwide travel retail platform. Our next-generation marketplace connects buyers and sellers who share our passion for delivering exceptional travel experiences. Unconflicted and independent, we are reinventing a simpler future for travel’s complex ecosystem.


What does a great Senior Technical Optimization Consultant do?

We have an exciting opportunity for a Senior API/Search Optimization Consultant to join our GCE

based within Travelport’s United States (Denver or Atlanta) Reporting to Manager Technical

Optimization;

this role will work alongside other API/Search Optimization Consultants that are engaged directly

with our key customers throughout their assigned region(s).


Our teams act as customer advocates and as extensions of central development teams; owning

responsibility for performance of assigned customers to unlock the value of our products.

Technical expertise is provided on a consultative basis to key customers in order to maximize

efficiency, productivity and revenue contribution. The Search Optimization Engineer will build

trusted technical relationships with customers, working hand in hand with developers to implementbest practices and improvements to customer owned application software. Consultancy is provided through all stages of the customer

development cycle and where appropriate, includes development of local solutions to achieve

business goals.


Main Accountabilities:


Operate in alignment with regional commercial priorities for the GCE team to ensure customer

engagements align with strategic objectives, delivering business value for Travelport and our

customers through ownership of the following activities:


  1. Pre-sales consultancy for and travel agency application development.
  2. Post-sales tactical development, implementation and testing support for customers
  3. Iterative customer optimization and ongoing business performance reviews.
  4. Documentation of solution gaps and product requirements for evaluation by central Product Management and Development teams.
  5. Consultancy through high priority re-contract and retention activities.


  • Plan and execute regular engagement with existing key customers to maintain and enhance

relationships, making proactive use of current Travelport customer data to offer technical

consultancy, product and project solutions.

  • Demonstrate a broad range of technical product knowledge to assist and guide our customersto realize maximum value from Travelport’s content, products and services.
  • Provide technical recommendations to customer-owned applications and workflows for maximum efficiency and best in class performance, including but not limited to 3rd party solution integration, local scripting, or one-off customized solutions.
  • Build technical account plans, highlighting opportunities for improvements and agreed actionsand next steps to realize full potential.
  • Engage with a range of internal stakeholders to deliver a consistent experience for our key customers; internal stakeholder groups include Sales & Account Management, Commercial

Operations and API Support and Development teams.

  • Develop high quality solutions at a local level, within the GCE or for larger complex efforts provide technical requirements and solution context to our central Technology Delivery teams for global implementation.
  • Comply with Travelport coding standards and follow best practices that are focused on cost

efficiency, error reduction and optimal productivity. Ensure that applications built by assigned

customers meet or exceed these standards at all times.

  • Offer the highest levels of customer service always to our most valued partners, supplying clear communication and flawless delivery on commitments at every step of the customer lifecycle.
  • Contribute to build out of customer engagement playbooks; defining winning and repeatable processes for expedited onboarding of new wins and for successful retention of existing

valued customers.


What we look for/who would prosper in this role?


Knowledge, Skills, Experience, Training, Education:

  • A bachelor’s degree in computer science, Engineering or equivalent technical subject.
  • Minimum of 5 years of experience in a software development environment.
  • Demonstrable track record of defining, developing and deploying customer-facing solutions.
  • Experience with coding and integrating XML
  • Common understanding of front end (B2C) technologies and platforms such as JavaScript,

.NET, etc.

  • Excellent analytical skills that include end to end process and systems analysis.
  • Great learner, able to attain expert product proficiency and deep technical understanding.
  • Excellent written and verbal communication skills with the ability to communicate and present ideas and findings to internal and external stakeholders at all levels.
  • Excellent relationship building and collaboration skills with a good understanding of different

cultures and how to work with them to deliver results across a global organization.

  • Commercially astute and able to evaluate revenue potential against operational cost.
  • Experience of working with travel technology highly preferred.
  • Must be able to travel regionally 20-40% of the time; global travel may be required.


As we evolve and grow as a business, so will you.

You will thrive within an inclusive and diverse workplace where you are encouraged to think

differently and have the courage, confidence & ambition to challenge what’s been done before,

and be bold to win


Interested? We’d love for you to get in touch

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.

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