Eligibility Lead Representative

4 weeks ago

Birmingham, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Eligibility Lead Representative. This is a 03+ Months Contract opportunity with long-term potential and is located in Birmingham, AL (Remote). Please review the job description below and contact me ASAP if you are interested.


Job ID:24-29987


Pay Range: $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:


  • Handle inbound calls with the goal of telephonic enrollment once the customer confirms eligibility and willingness to do so, after presenting all benefits and services of the appropriate plan.
  • Manage a book of leads, which includes conducting multiple outbound calls to unsold leads in order to convert them to sales.
  • Enter and track all leads in the Client Medicare contact management system and follow up on those leads in a timely manner, providing accurate dispositions of leads with follow-up information.
  • Participate in assigned sales team virtual events and special projects, including out-bound calls to supplied leads.
  • Provide market insights and feedback on call types and marketing campaigns.
  • Must be able to attend the entire duration of the training sessions September 3 thru September 30, 2024.


Key Requirements and Technology Experience:


  • Key Skills-Health and Life Insurance License, Sales, Healthcare Industry, Customer Service.
  • High School Diploma or equivalent required, Bachelor’s degree preferred.
  • Must be available to work evenings, weekends and holidays and commit to and adhere to a phone schedule and shift.
  • Standard shifts are anywhere between 7:00am and 10:00pm and are subject to change based on staffing needs.
  • Excellent sales and customer focused phone skills to create rapport, and adhere to CMS approved call scripting, policy and procedures.
  • Excellent oral and presentation communication skills.
  • Outstanding listening skills and the ability to probe and conduct a consultative selling approach, then link features of the plan to customer needs.
  • Must possess solid time management skills and the ability to prioritize assignments in order to maximize sales opportunities.
  • Ability to exercise independent judgment within established company guidelines.
  • Must possess strong attention to detail and excellent computer skills.
  • Proficiency in MS Office Suite with excellent Word skills required; proprietary contact management system (Salesforce) experience preferred.
  • 2+ years successful direct to consumer sales experience preferred
  • Experience interacting with the senior population preferred
  • Experience in developing self-generated business preferred
  • Life and Health Insurance license for the state you reside in.
  • Bilingual candidates are encouraged to apply.


Our client is a leading Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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