Application Monitoring Analyst

3 weeks ago


Fort Worth, United States CornerStone Technology Talent Services Full time

Application Monitoring Analyst


Position Overview: CornerStone Technology Talent Services is seeking a highly skilled Application Monitoring Analyst to monitor, alert, and support critical systems to ensure seamless operations for our client. The ideal candidate will have 3-5 years of experience with monitoring tools like Dynatrace or CloudWatch, and a solid understanding of cloud architecture and DevOps principles.


Location: This position requires 50% onsite presence in North Fort Worth. Flexibility for weekend availability may be needed occasionally.


Work Environment: This role operates in a 24/7 environment, and after-hours support is required.


Key Responsibilities:


  • Incident and System Management: Collaborate with internal teams and suppliers to analyze and resolve critical IT and Telecom service interruptions. Maintain system availability through incident, problem, and change management.
  • System Monitoring and Optimization: Monitor systems for faults, identify optimization opportunities, and implement tools and process changes to enhance monitoring and alerting efficiency.
  • Incident Response and Root Cause Analysis: Engage with major incident response teams for escalations and monitor ongoing major incidents.

Qualifications:


  • Self-Motivation: Ability to define, develop, and execute plans; manage system outages; and handle high-stress situations effectively.
  • Availability: Willingness to work in a 24/7 environment and provide on-call support as needed.
  • Experience: Proven track record of interacting at all levels within an organization.
  • Technical Skills:
  • Bachelor's degree in Computer Science, Information Systems, or Engineering preferred.
  • Technical certifications or 5+ years of experience in event monitoring and alerting, DevOps, Infrastructure Support, or IT Major Incident Management.
  • Proficiency with monitoring tools (e.g., Dynatrace, CloudWatch, Zabbix, SCOM).
  • Experience in DevOps application performance tuning.
  • Strong writing skills for documentation.
  • Expertise in distributed systems/administration (Windows, Unix, Linux, VMWare, etc.).
  • Knowledge of ITIL best practices (certification is a plus).
  • Familiarity with the Software Development Lifecycle (SDLC).
  • Experience in SLA/KPI-driven environments.
  • Proficiency with ServiceNow.
  • General scripting/programming skills (Python, Node.js, Ruby, Perl, Bash/sh).

Preferred Qualifications:


  • Cloud certifications (e.g., AWS, Azure).
  • Experience with infrastructure as code tools (e.g., Terraform, Ansible).
  • ITIL V3 or V4 certification.
  • Advanced technical skills across various operating systems and environments.
  • Proven ability to improve monitoring and alerting processes.



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