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GCP Cloud infrastructure Engineer

2 months ago

Charlotte, United States IMCS Group Full time

Job Description:

We are seeking a highly skilled and motivated Google Cloud Platform (GCP) L2 Support Engineer with specialized expertise in Google Kubernetes Engine (GKE) or Kubernetes to serve as our Technical Lead. This role is critical in providing advanced technical support, leading the technical team, resolving complex issues, and ensuring the smooth operation of our GCP environments. The ideal candidate will possess deep knowledge of GCP services, particularly GKE/Kubernetes, demonstrate strong problem-solving skills, and have proven leadership abilities.

Responsibilities:

1. Technical Support:

• Provide L2 support for GCP environments, focusing on GKE/Kubernetes.

• Troubleshoot and resolve complex issues related to GCP services and Kubernetes clusters.

• Collaborate with L1 support and other teams to ensure timely resolution of issues.



2. Technical Leadership

:• Lead and mentor a team of support engineers, fostering a collaborative and high-performance culture

.• Provide technical guidance and support to team members, ensuring best practices are followed

.• Conduct regular team meetings and technical reviews to ensure alignment with organizational goals


.
3. Incident and Problem Managemen

t:• Manage and resolve incidents and problems in a timely manne

r.• Conduct root cause analysis and implement corrective actions to prevent recurrenc

e.• Document incident resolutions and contribute to the knowledge bas


e.
4. Change and Release Manageme

nt:• Review and approve Change Requests in ServiceN

ow.• Participate in change management processes to ensure minimal disruption to servic

es.• Coordinate with relevant teams to deploy changes and updat


es.
5. Monitoring and Performance Tun

ing:• Monitor GCP and Kubernetes environments to ensure optimal performance and availabil

ity.• Identify performance bottlenecks and implement tuning measu

res.• Utilize monitoring tools to proactively detect and resolve iss

u

es. 6. Automation and Script

ing:• Develop and maintain scripts and automation tools to streamline support proces

ses.• Automate repetitive tasks to improve efficiency and reduce human er


ror.
7. Collaboration and Communica

tion:• Work closely with cross-functional teams, including development, operations, and secu

rity.• Participate in JIRA scrum meetings for prioritization and plan

ning.• Communicate effectively with stakeholders, providing updates on support activities and project prog


ress.
8. Documentation and Tra

ining:• Create and maintain comprehensive documentation for GCP and Kubernetes environ

ments.• Conduct training sessions and workshops to share knowledge with the

team.• Develop and deliver technical training programs for new team me


mbers.
Edu

cation:• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent exper


ience).
Exp

erience:• Minimum of 7 years of experience in IT support or cloud suppor

t roles.• At least 3 years of hands-on experience with GCP services, including GKE/Kub

ernetes.• Proven experience in a leadership or technical le

ad role.Technical

Skills:• Strong proficiency in GCP services (Compute Engine, Cloud Storage, Cloud Networking

, etc.).• Expert knowledge of GKE/Kubernetes, including cluster management, deployments, and

scaling.• Familiarity with containerization and orchestration tools (Docker, Helm,

Istio).• Experience with monitoring and logging tools (Stackdriver, Prometheus, G

rafana).• Proficiency in scripting languages (Python, Bash, etc.) and automation tools (Terraform, A


nsible).
Leadershi

p Skills:• Strong leadership and team managemen

t skills.• Ability to mentor and develop junior team

members.• Excellent problem-solving and analytica

l skills.• Strong communication and interpersona

l skills.• Ability to work independently and as part o

f a team.• Adaptability and willingness to learn new tech


nologies.
Certifications (P

referred):Google Cloud Professional Cloud

Architect.Google Cloud Professional DevOps

Engineer.Certified Kubernetes Administra


tor (CKA).