Director of Food And Beverage

Fitler Club is a first-of-its-kind urban social club for socially conscious, forward-thinking Philadelphians, combining world-class dining, fitness, social, business, hotel, and event offerings all under one roof. As home to the leaders and organizations shaping the present and future of Philadelphia and beyond, we are grateful for the opportunity to enrich the lives of our members and guests and we strive to deliver truly memorable hospitality.

Learn about the benefits of working at Fitler Club below.

About the Job

Fitler Club is seeking a Director of Food and Beverage to lead all aspects - member and guest experience, team performance and culture, and financial and operational success - of a multi-faceted food and beverage operation, which includes an a la carte dining room serving breakfast, lunch, brunch, and dinner, a bar and lounge, a sports bar, and dozens of member and private events each month.

About You

You are a proven leader, passionate about leading, developing, mentoring, and inspiring a high-performing team, with a track record of delivering exceptional hospitality in a high-volume environment. As a hands-on culture-setter, you excel both on and off the floor - you seek out opportunities to build relationships with members and guests; you train, motivate, and serve alongside your team; you enjoy managing a complex budget; and you relish working in a highly

collaborative, fast-paced environment. You are looking for the opportunity to take ownership of a large department in a growing company and spread joy through hospitality on a large scale.

About Your Team

The Director of Food and Beverage will report to the Vice President of Operations. Current direct reports include a team of Food and Beverage Managers, the Bar Director, and the Banquet Director. The larger Food and Beverage team consists of dozens of employees. The Director of Food and Beverage will work closely with the Culinary Director who also reports directly to the VP of Operations.

Job Responsibilities

Member and Guest Experience

• Lead the management and hourly teams in delivering memorable hospitality to Fitler Club members and guests.
• Maintain a strong floor presence during service and lead by example; engage with members and guests constantly; build relationships, solicit feedback, and address concerns as they arise; seek out opportunities to be a present and known leader.
• Leverage your team, other departments, members, vendors, and other key stakeholders to develop exciting new food and beverage experiences for our members.
• Ensure that the quality of the Food and Beverage experience drives usage and contributes to the overall performance of Fitler Club, including but not limited to member dining spaces, special ticketed events, buyouts, promotions, retail sales, etc.

Leadership

• Motivate and inspire the Food and Beverage team to deliver memorable hospitality experiences for our members and guests.
• Recruit, develop, mentor, and retain a strong Food and Beverage management team.
• Lead the Food and Beverage management team in recruiting, developing, and retaining employees, creating and implementing training programs, and seeking opportunities to improve existing processes.
• Consistently evaluate employee performance; maintain high performance standards, institute corrective action as needed, and coach managers on how to utilize performance evaluation and improvement tools effectively.
• Partner with the Culinary Director to ensure constructive communication between FOH and BOH managers.
• Be a willing and able collaborating partner with other departments, including but not limited to Communications, Finance, Member Experience, Sales, Member Services, and more.
• Create a positive work environment for your team members; show appreciation, praise in public, criticize in private, communicate courteously, uphold the highest standard of professionalism, and ensure this behavior is consistent throughout your team.

Operations and Finances

• Develop and manage an annual operating budget for your department; consistently review departmental performance and make operational adjustments as needed to meet or exceed financial goals.
• Identify opportunities to drive usage and revenue and/or appropriately manage expenses while enhancing the member and guest experience.
• Develop short-term and long-term strategic initiatives and goals for your department.
• Participate in and contribute to organizational leadership meetings and strategic initiatives.
• Maintain proactive communication between your department and others, and within the Food and Beverage team, to ensure all key stakeholders are properly informed of relevant information
• Monitor operational needs involving capital investment, maintenance, repairs, and improvements; maintain and/or develop relationships with vendors as needed.
• Ensure compliance with all regulatory controls and laws pertaining to your department. This includes setting a schedule for renewed permits, licenses, and health department information.
• Comply with all procedures of maintaining a clean, sanitary, healthy, and safe work environment for staff and members.

Qualifications

• Minimum of five years of Food and Beverage leadership experience.
• Excellent customer service skills.
• Must possess a good attitude and attention to detail while having the ability to work under pressure.
• Must be able to bend, stoop, squat, and stretch to fulfill tasks.
• Physically must be able to lift and carry heavy trays and equipment as well as delicate china and glassware.

Working at Fitler Club

Fitler Club is a first-of-its-kind urban social club for socially conscious, forward-thinking Philadelphians, combining world-class dining, fitness, social, business, hotel, and event offerings all under one roof. As home to the leaders and organizations shaping the present and future of Philadelphia and beyond, we are grateful for the opportunity to enrich the lives of our members and guests and we strive to deliver truly memorable hospitality.

At Fitler Club, we hold employees to high standards in how they treat members, guests, and each other, and we hold our organization to high standards in how we care for our employees. Free meals, snacks, and beverages seven days/week, complimentary fitness classes, employee appreciation events, professional headshots, and wholesale pricing on designer retail products are just a few benefits available to all employees, in addition to a long list of traditional benefits such as wide-ranging health insurance options, company-paid short-term disability and paid parental leave, 401k with a company match, generous PTO policies and company- sponsored holidays, and more. Employees receive annual performance reviews with opportunities for career development and wage increases.

Fitler Club employees work in a high-design center of art, culture, and economy, amidst modern facilities and amenities, a museum-worthy art collection, and state of the art technology. (This is apparent even before entering the space, as both members and employees can access the building via fingerprint scanner.)

We are committed to driving social impact in Philadelphia, offering members, guests, AND employees opportunities to attend events featuring renowned impact leaders and volunteer alongside one another for a variety of causes throughout the city. Hospitality is a team sport, and every employee is integral to our success. All employees are encouraged to share feedback, be solution-oriented, and seek out opportunities to show those in our care how deeply we value them as members of our community.

We are extremely fortunate to have a diverse, dynamic, civically engaged, and generous membership - people you’ll be excited and privileged to meet, greet, and serve. There’s no better customer base anywhere in Philadelphia.

If Fitler Club sounds like the right place for you, we welcome you to apply to join us in our pursuit. We hope to have the opportunity to work alongside you, learn from you, develop you, care for you, and succeed with you.

Thank you for your interest in joining our team.