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Universal Banker
4 months ago
ABOUT THE JOB
The Universal Banker provides exceptional in-branch customer experience through teller transactions, sales, and service. This position is responsible for processing account deposits and withdrawals for a variety of account holders and should exceed the customer’s expectations while servicing their financial needs. The Universal Banker works to improve profitability of the banking center.
WHAT DO YOU LIKE?
A Universal Banker:
- Enjoys communicating with customers and assisting them with daily transactions.
- Excels in listening for sales opportunities.
- Enjoys nurturing relationships with and identifying needs of customers to promote service quality and business growth.
- Is detail oriented and has strong knowledge of retail banking products & services.
WHAT WILL YOU DO?
- Serve as the initial point of contact for customers entering the bank.
- Ensure cash drawer is accurate and balanced before and after your shift.
- Perform all teller transactions accurately & efficiently.
- Opening new accounts and assist with loan applications.
- Respond to customer requests & inquiries.
- Meet individual sales & customer service goals, which will actively contribute to overall branch goals.
WHAT WILL MAKE YOU SUCCESSFUL?
A successful Universal Banker typically has:
- High School Diploma or equivalent.
- 1-3 years of cash handling and customer service experience.
- Demonstrated ability to multitask and manage time.
- Ability to accurately count/balance cash.
- Strong knowledge of and adherence to bank policies & procedures.
BENEFITS INCLUDE:
- Full insurance benefits, including health, dental, vision, short-term & long-term disability.
- 20 days of paid time off plus 11 paid holidays.
- 401(k) retirement savings plan with HTLF matching up to the first 5% of your contribution.
- Tuition reimbursement and student debt assistance.
- Employee Assistance Program, Perkspot employee discount program and much more
- Incentive bonus plan.
