Universal Banker

5 months ago

Dubuque, United States Dubuque Bank & Trust, a division of HTLF Bank Full time

ABOUT THE JOB

The Universal Banker provides exceptional in-branch customer experience through teller transactions, sales, and service. This position is responsible for processing account deposits and withdrawals for a variety of account holders and should exceed the customers expectations while servicing their financial needs. The Universal Banker works to improve profitability of the banking center.

WHAT DO YOU LIKE?

A Universal Banker:

  • Enjoys communicating with customers and assisting them with daily transactions.
  • Excels in listening for sales opportunities.
  • Enjoys nurturing relationships with and identifying needs of customers to promote service quality and business growth.
  • Is detail oriented and has strong knowledge of retail banking products & services.

WHAT WILL YOU DO?

  • Serve as the initial point of contact for customers entering the bank.
  • Ensure cash drawer is accurate and balanced before and after your shift.
  • Perform all teller transactions accurately & efficiently.
  • Opening new accounts and assist with loan applications.
  • Respond to customer requests & inquiries.
  • Meet individual sales & customer service goals, which will actively contribute to overall branch goals.

WHAT WILL MAKE YOU SUCCESSFUL?

A successful Universal Banker typically has:

  • High School Diploma or equivalent.
  • 1-3 years of cash handling and customer service experience.
  • Demonstrated ability to multitask and manage time.
  • Ability to accurately count/balance cash.
  • Strong knowledge of and adherence to bank policies & procedures.

BENEFITS INCLUDE:

  • Full insurance benefits, including health, dental, vision, short-term & long-term disability.
  • 20 days of paid time off plus 11 paid holidays.
  • 401(k) retirement savings plan with HTLF matching up to the first 5% of your contribution.
  • Tuition reimbursement and student debt assistance.
  • Employee Assistance Program, Perkspot employee discount program and much more
  • Incentive bonus plan.

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