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Account Manager

2 months ago

San Jose, United States PENCOM Full time

This job description is not intended to be all-inclusive. The Account Manager may perform other duties as needed to meet the ongoing needs of the organization.


Summary:

The Account Manager will be responsible for providing a high degree of customer service to existing clients and actively seeks opportunities to grow new and existing businesses. The working hours are Monday to Friday, 7:00 AM to 4:00 PM.


Essential Duties and Responsibilities (including but not limited to):

·      Represents Pencom to customers in a professional and courteous manner

·      Acts as a main interface between customer purchasing and engineering departments at Pencom

·      Enters sales and confirms/reports on order status to customers in a timely manner

·      Evaluates inventory availability, requests transfers and purchases as needed for customer orders. Accountable for inventory ordered in to Pencom

·      Finds sources, samples, and technical information as requested by customer

·      Resolves issues with shipments such as missing packing slips, short shipments, wrong parts, etc. between warehouse and customer

·      Generates quotes for customers, enters information to internal system

·      Enters CSI’s and process RTVs (return to vendor)

·      Responsible for follow-up on quotes, samples and orders as needed

·      Partners with Business Development Managers to develop and maintain existing client base, and new clients

·      Visits customer sites with, and independently of, the Business Development Manager as needed

·      Performs cold calling within the Branch territory

·      Responsible for review of open orders (both sales and purchase) to ensure on-time delivery to customers

·      Actions past due invoices in tandem with Business Development Manager

·      Interfaces with internal departments including Quality Control, Engineering, Accounting, Purchasing, and Warehouse as related to customer orders or needs

·      Provides customer documentation to request part numbers from Engineering

·      Drives VI (Visual Inventory) and bin stock implementations

·      Continuously reviews accounts with Business Development Manager to identify areas of business that can be improved 

·      Provides metrics and reporting to Branch manager as required

·      Participates in Corporate Activities such as ISO audits and physical inventory as required

·      May require out-of-state travel for training purposes

·      Duties, responsibilities, and activities may change at any time with or without notice by management.


Skills/Knowledge Required:

  • Must be able to read technical drawings and understand manufacturing processes required to make the part
  • Able to think outside the box and help customers by providing alternate options
  • Excellent phone etiquette
  • Proficiency with MS Office Suite (Word, Outlook, Excel, and PowerPoint) required
  • Demonstrated communication skills (written/verbal)
  • Self-motivated and able to function independently; detail orientated, organized, and must work well as a team player
  • Must be organized with a high attention to detail
  • Works well under pressure in a fast-paced office environment, able to multi-task and reliable

·      Ability to sit for long periods of time.


Experience/Education Required:

·      HS Diploma and/or education equivalent; Bachelor’s Degree in Business, Marketing, or related work experience

·      3-5 years of inside sales experience preferred, preferably in fasteners, mechanical components, or related field.


What we offer:

·      Competitive compensation plan

·      Fun, flexible, and casual work environment with amazing people

·      Paid holidays

·      Great benefits including Medical, Dental, Vision, Flex Spending Account, 401k/Profit Sharing, Life coverage, and Pet insurance. (Eligible to participate the first of the month, following full 30 days from hire).


Send resumes to careers@pencomsf.com