IT Field Technician II

1 month ago

Portland, United States Ledgent Technology Full time

Role: IT Field Technician II

Location: Boardman, OR - onsite

Position Type: 5 month contract

Hourly Rate: $28-$35/hr.

Schedule: 40 hours a week - 1 week per month on call

Ledgent Technology is assisting a valued client looking to fill this role temporarily during an employee leave of absence. The IT Field Technician II will provide hands-on technical support for hardware and software issues across workstations, laptops, scan guns, and peripherals. This role involves troubleshooting, documentation, IT asset tracking, and user training to ensure smooth technology operations.

Key Responsibilities

  • Installation & Troubleshooting: Install, configure, maintain, and repair workstations, laptops, printers, and other peripherals.
  • Service Desk Support: Serve as the first point of contact for technical issues via phone, email, in-person, or remote support. Log and resolve service tickets, escalating complex issues when needed.
  • On-call Rotation: Participate in after-hours on-call rotation for approximately 1 week per month.
  • Documentation & Compliance: Maintain knowledge bases, track IT assets, and ensure security and compliance (PCI, SOX, GAP).
  • Training & Collaboration: Provide user training and work closely with IT teams to enhance processes and first-call resolution.
  • Continuous Improvement: Stay current with technology trends, participate in projects, and recommend solutions.

Qualifications

  • Education: Bachelor's degree in Computer Science, Business, or equivalent experience preferred.
  • Experience: 5+ years of IT support with Microsoft products; 2+ years in a compliance-focused business environment.
  • Certifications: Microsoft certifications (e.g., MCP, MCITP-E) preferred.

Other: Must have a valid driver's license and flexibility for occasional travel, weekend shifts, and after-hours work. Strong problem-solving, time management, and communication skills are essential.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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