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Senior Solutions Engineer
2 months ago
Must Haves:
- Located in Seattle, WA or greater Seattle area
- 6+ years of progressive experience implementing information technology solutions with a BS/BA degree; or 10+ years in lieu of a degree
- 3+ years of experience in pre-sales support
- Strong problem resolution and conflict management skills
- A working knowledge of Microsoft Windows operating systems
- Strong working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies
- Understanding of IP addressing and subnets, routing protocols, firewalls, and load balancing
- Strong understanding of security solutions (IPS/IDS, SIEM, Identity Management, etc.)
- Working knowledge of compliance frameworks (SOC, PCI, HIPAA, etc)
- Thorough understanding of virtualization technologies
- Familiarity with desktop virtualization, M365
Plus:
- 2+ years of IT leadership experience
Job Description:
The Senior Solutions Engineer is responsible for providing pre-sales support for complex managed services solutions in a cloud hosting environment. The Senior SE must be a subject matter expert on all solutions and continually work to improve themselves and the company. The Senior SE position includes direct customer interaction on sales opportunities, validation of all quotes, production of supporting diagrams and written statements of work.
The Senior SE will be a direct interface between the Sales, Product, Marketing, and Engineering teams and will maintain extensive and up-to-date knowledge of all existing and new product and services capabilities. The Senior SE will also have the opportunity and responsibility for participating in ongoing enhancement of products and services.
Responsibilities:
- Develop and maintain internal and external relationships with clients, partners, vendors and colleagues. Communicate professionally and effectively at all levels.
- Architect solutions to customers’ and prospects’ technical and business challenges using the company product and service set.
- Taking a leading role in presentation of large, complex solutions and participate in customer negotiations with sales teams and partners.
- Provide metrics / detail on number / status of opportunities being supported.
- Ensure consistency of solutions, value proposition, and pre-sales support methodology.
- Assist sales team on technical and financial aspects of proposal writing and development.
- Ensure smooth transfer of solution design details and knowledge from Solutions Engineering team to Engineering teams and Project Management teams for all new service implementations.
- Ensure solutions comply with operational processes and policies related to solution design and implementation.
- Foster a customer service-oriented approach for all team members.
- Lead or participate in projects focused on overall team improvement.
