Genesys Engage Routing Engineer

1 month ago


Austin, United States PTR Global Full time

Genesys Engage Routing Engineer

Day 1 Onsite Austin, TX

Long term contract

Hybrid – 3 days onsite / week

Direct client opportunity


We are looking to add a resource for the Genesys Routing team. This person should have had routing experience in the past. Our preference would be to have this resource available in Austin


Responsibilities include:

  • Act as the technical lead for the CCTech routing team
  • Work with the Apple business teams and routing team to arrive at appropriate designs to meet project objectives
  • Work in a very dynamic environment, collaborating with various teams to meet project goals


Skills needed:

  • Expertise in Genesys ORS application development
  • Expertise in Genesys IRD application development
  • Expertise in Genesys framework and exposure on Genesys reporting
  • Expertise in Cloud CX
  • Experience in developing JavaScript code
  • Good communication skills
  • Good analytical skills and ability to research and present findings
  • Ability to multi-task
  • Strong team player with excellent collaboration skills
  • Pro-active and able to work on own initiative


Skill Sets - Experience - Preference

Telephony Applications - NA - Is Required

Routing - NA - Is Required

Genesys - NA - Is Required

Genesys Core and Voice - NA - Is Required

JavaScript - NA - Is Required


Pay Range: $65/hr - $70/hr


The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.



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