Technical Writer

3 weeks ago

Round Rock, United States PRI Global Full time

Hiring: Consultant, Technical Writer.

Contract – 6 Months.

2 Positions. – 1 Role Hybrid and Other can be Remote.

Location: Round Rock, Texas


Must Haves: Understanding of content strategy, UX writing and UX design principles. Familiarity with AI/ML concepts, practices, and tools. Experience working in a customer-focused, agile product development model. Familiarity with documentation management and publishing tools.


Description:

• Writes, edits and proofs hardcopy and online documents for consistency. Examples: reference documents for hardware and software products, code, user interface tests, white papers, Application Program Interface and Command Line Interface Documentation, online help systems.

• Ensures all deliverables are technically and mechanically accurate.

• Collaborates with department team members, engineering, marketing, services, legal, regulatory and others to develop content for standard documentation sets, software and special initiatives in-line with the development cycle.

• Creates and manages document schedules, content management, and information architecture.

• Defines processes for content modification, content globalization, content sensitivity, content accessibility / disability (508).

• Maintains content, tools, application access, account administration, and workflow administration.

• More experienced writers may train outside business groups as needed on tools, applications, reporting, and content workflow needs.

• Defines, ratifies, documents and monitors Dell documentation management processes and procedures to comply with ISO and internal quality standards.


RESPONSIBILITIES

• Providing strategic direction for a line of business.

• Edits engineering white papers.

• Content analysis and reuse strategy of current documentation.

• Designs, organizes, integrates, and transforms content for improving results for globalization reuse and leverage.

• Designs standards for authoring tools, content structure environments and CMS administration.

• Creates the mechanisms to support the content development and delivery.

• Ability to manage multiple projects that are highly complex in scope that encompasses various levels of the business.

• Trains, coaches and mentors team members.

• Coordinates, manages and resolves complex escalations for the team.

• Influences cross-functional teams.

• Provides quality metrics to senior management.

• Ability to execute frameworks and templates for content management systems.

• Focuses on a strategic vision for a line of business or a generation of a product.

• Performs as a strategist and information architect within the department.

• Stays abreast of industry standards, tools, trends, and ability to leverage for internal use.

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