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Digital Technical Writer

4 months ago

Round Rock, United States TALENT Software Services Full time

Are you an experienced Digital Technical Writer with a desire to excel? If so, then Talent Software Services may have the job for you Our client is seeking an experienced Digital Technical Writer to work at their company in Round Rock, TX.


Position Summary: Join our IT Product Design group to become an advocate for users by identifying their goals and providing solutions that address users' pain points and meet their needs through an iterative product development process. Knowing not only who we are making products for, but what they need, is part of how we keep growing our business. That's why this team is so important to the future of the Client.


Primary Responsibilities/Accountabilities:

  • Tech Writers will work with 5 designers, 6 leaders (director level) and various PMs.
  • As a Technical Writer, IT Product Design for the AI/Client Platform, you are responsible for helping shape the user experiences for our platform. You will collaborate with product owners, engineers, and designers to create and manage internal and customer-facing documentation around application and component usage for various platform products and services. Your compelling and informative content will educate, engage, and empower our users to leverage the full potential of our platform.
  • As a Technical Writer, the candidate will be part of our Gen AI Platform engineering team that is spearheading Client's Digital Transformation. The team is focused on driving innovation in the way we deliver advanced AI and Client technologies using Gen AI. This will help our business units deliver improvements across our entire customer experience and optimize our business outcomes.
  • Craft clear, concise, and user-friendly documentation to facilitate the understanding and usage of our AI/Client platform tools and services for our internal customers
  • Edit, format, and maintain technical software documentation and other copy around AI/Client software tools, services, and components across multiple touchpoints. Materials include user guides, API documentation, developer guides, release notes, and tutorials
  • Translate complex technical concepts into accessible and user-friendly language, ensuring documentation meets the needs of various audience types, from novice users to experienced developers
  • Support customer communications related to product and documentation updates
  • Assist in the development of training materials and resources to support internal customers in effectively utilizing the AI/Client platform
  • Collaborate with global team members to gather input and refine documentation throughout the iterative writing process
  • Advocate, define, and document best practices in user experience design, copy, and accessibility throughout Client
  • Conduct user research to improve documentation and address user needs


Qualifications:

  • 12-14 years of relevant experience
  • Demonstrated knowledge of written communication skills and short- and long-form copy, including grammar and composition rules
  • Experience working with software applications and development (or equivalent product experience within the technology industry)
  • Demonstrated ability to convey complex technical information clearly and effectively to diverse audiences
  • Portfolio showcasing technical-writing focused samples or case studies that showcase your process and impact
  • Ability to work collaboratively in a fast-paced environment, managing multiple priorities and deadlines


Preferred:

  • Understanding of content strategy, UX writing and UX design principles
  • Familiarity with AI/Client concepts, practices, and tools
  • Experience working in a customer-focused, agile product development model
  • Familiarity with documentation management and publishing tools