![LAPP Tannehill](https://media.trabajo.org/img/noimg.jpg)
Customer Operations Manager
2 months ago
As a subsidiary of LAPP, a family-owned, global manufacturer of cable and connectivity products, Lapp Tannehill is a leading national distributor of cable, connectors and electrical connectivity technologies based in Minneapolis, Minnesota. Our 200+ brands help form the backbone of key trends in the 21st century economy including the Industrial Internet of Things, and rapid advances in the Original Equipment Manufacturing (OEM) marketplace.
**Hybrid/Remote - Savage, MN - Las Vegas, NV - Brownsburg, IN**
Position Overview:
Lapp Tannehill (www.lapptannehill.com) is seeking a dynamic and experienced Customer Operations Manager to join our team. In this role, you will act as a critical liaison between our valued customers and internal departments, ensuring customer satisfaction by aligning their needs with our operational capabilities. Your focus will be on driving sales through proactive management of open quotes, enhancing profitability, and creating and enforcing efficient processes. You will be responsible for the support and development of the Customer Operations team, ensuring a culture of accountability, customer satisfaction and productivity.
Primary Role:
- Create and implement scalable, or automated, processes to make the team more efficient.
Secondary Role:
- Partner with the Regional Sales Managers to align direction.
Other Key Responsibilities:
- Responsible for supervising and coordinating the daily functions of the team (quoting, order entry, open order management)
- Managing a balanced workload across the team.
- Proactively assist in resolving technical or complex issues.
- Provide necessary sales training, systemic updates of ERP software and new sales tools as needed for team development.
- Participate in internal collaboration while staying consistent with the company’s strategic direction.
- Assist in obtaining market data and provide feedback to Management.
- Act as a liaison between the customer and departments within Lapp to ensure customer satisfaction.
Qualifications:
- Proven experience in customer operations or a related field.
- Strong leadership and team management skills.
- Prior experience in the distribution industry
- Excellent communication and interpersonal abilities.
- Ability to manage challenging situations with poise and professionalism.
- Strategic thinker with a focus on operational efficiency and customer satisfaction.
- Possess strong administrative and analytical skills
- Proficient data driven knowledge with Microsoft Office365 Suite, with particular proficiency in using Excel.
- Ability to develop systems knowledge using company CRM, ERP
- Bachelor’s degree (B.A.) from a college or university; or minimum of five years of related experience
Join us and become a vital part of our team, driving customer satisfaction and operational excellence. If you have a passion for customer service and a knack for strategic management, we would love to hear from you.
Apply Now
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