Training Specialist

5 days ago

Dallas, United States Eberls Claims Service Full time

EXCITING OPPORTUNITY TO JOIN GROWING INDUSTRY

In addition to meaningful work and professional development opportunities, our highly competitive benefits package offers:

· Quarterly BONUS program

· Generous PTO (paid time off) program

· 9 Paid Holidays + early office closing before major holidays

· Medical, Dental, and Vision plans

· 401k with excellent company match

· Tuition reimbursement

· Hybrid: Remote/office work


SUMMARY OF JOB PURPOSE: The Training Specialist role exists to deliver high quality training programs to meet client needs and provide the organization with a highly skilled workforce. The position is responsible for the analysis, design, delivery, evaluation and maintenance of training programs and expected outcomes.


JOB DUTIES

  • Facilitate world-class learning programs custom designed for clients, internal workforce, and the community.
  • Deliver classroom/virtual training, recorded webinars and e-learning events.
  • Create an engaging environment conducive to a variety of learning styles and mastery of knowledge and skills.
  • Collaborate with various departments to develop training content that is accurate and relevant for target audiences and drives business outcomes.
  • Identify skill or knowledge gaps and contribute to training content development as a subject matter expert.
  • Select training tools and training delivery mechanism based on learning objectives and audience.
  • Proactively partner with Training and Development Specialist to seek solutions and enhancements to training courses and content.
  • Pilot course programs to evaluate effectiveness and make improvements to design and content as needed.
  • Proctor client certifications according to exam standards and protocols.
  • Partner with staffing and claims operations teams to support onboarding process.
  • Maintain updated curriculum, class registrations, reporting, calendar, and training records in the LMS.
  • Collect and analyze data to evaluate learning program effectiveness and implement corrective measures to strengthen learning outcomes.
  • Review adjuster performance evaluations, determine training needs, and recommend learning solutions.
  • Contribute to adjuster campaigns designed to strengthen training attendance and participation.
  • Assist the Training Director in anticipating future business changes and challenges and proactively develop and implement new or revised plans to maintain a competitive service environment.
  • Some travel may be required (around 10%).


QUALIFICATIONS

  • Bachelor’s degree or equivalent work experience in claims and/or learning and development.
  • Experience in a training position or equivalent relevant education.
  • 3 years of property and/or auto experience
  • Willing and able to climb roofs and teach rope and harness training in our on-site training facility
  • Ability to conduct engaging and interactive training using a variety of modalities.
  • Two years’ experience designing and developing training materials highly desired.
  • Highly skilled at explaining complex content to a diverse groups of attendees clearly and concisely.
  • Strong prioritization and planning skills, with demonstrated success producing high-quality deliverables on time and within budget.
  • Must be detail-oriented, flexible, and can work in a fast-paced environment with multiple deadlines and shifting priorities.
  • Excellent verbal and written communication skills, including proofreading/editing, and the ability to simplify complex topics.
  • Proven success at establishing rapport with business partners at multiple levels, working on larger teams, and collaborative work habits.
  • Available to work non-traditional business hours and weekends as needed.
  • Obtain client certifications as required and maintain an adjuster’s license in state of residency or home state.
  • Must have a base understanding of property and auto damage assessment, repair techniques, auto claims estimating as well as construction, repair techniques and property claims estimating.
  • Experience using content authoring tools such as (Articulate Storyline/360, Captivate) highly desired.
  • Highly proficient in Microsoft Office suite, Xactimate, Audatex, and LMS (Absorb preferred).


WORKING CONDITIONS

Work is generally performed in a typical office environment, including a combination of office based and remote work.


PHYSICAL ACTIVITIES AND REQUIREMENTS

Work can involve lifting and carrying up to 25-30 lbs.; frequent standing, sitting, walking, bending, and reaching; occasional kneeling and stooping; operating office equipment; periodic driving likely; visual acuity to prepare, read, and organize detailed hard copy and electronic documents; ability to speak and to hear the spoken word in normal face-to-face, telephonic, and web-based business communications. Work also includes the ability to climb roofs (including steep roofs up to and including 10/12 pitch) and crawl in attics and/or crawl spaces. Willingness to work additional hours as needed, including occasional evening, overnight, and weekend hours.

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