Server Support Engineer

2 weeks ago

Cincinnati, United States NetGain Technologies, LLC Full time

LK Technologies, a NetGain Technologies Company, is looking for a Windows Server Support Engineer. We are hiring a Windows Server Support Field Engineer to help our clients with IT Support Services, Virtual Servers, Applications, Maintenance, Configurations, and Migrations.

Essential Duties and Responsibilities:

  • Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).
  • Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration
  • Troubleshoot end-user issues for assigned clients on a daily basis.
  • Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.
  • Interface with third-party vendors as a liaison between client and vendor
  • Work on all assigned tickets and projects as needed until they are complete.
  • Communicate all necessary tasks with the client in order to schedule their completion at a time that is most convenient for them.
  • Oversee successful management of client expectations when targets cannot be met.
  • Configure, test, and maintain LAN equipment and services, including switches, routers, firewalls, and VPN.
  • Create and maintain SOP’s for tasks that are performed by you daily, monthly, quarterly, and annually.
  • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
  • Assist with the annual budget by conducting high-level planning meetings with your Pod clients.
  • Provide advice as needed with client purchases of hardware and software.
  • Create, request, and present technical specifications and requirements for purchasing of new servers and networking equipment via quote procedure.
  • Complete all expected training and ensure that certifications are maintained as necessary.
  • Be available to fellow Engineers

Additional Duties and Responsibilities:

  • Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
  • Communicate escalated issues to the department head as necessary.
  • Business awareness: specific knowledge of each customer and how IT relates to their business.
  • Responsible for entering time in ConnectWise on a daily basis prior to the end of the workday.
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.


Knowledge, Experience, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 3+ years of prior hands on IT experience.
  • Knowledge of IT applications, processes, software, and equipment.
  • Knowledge of Server Operating Systems.
  • Experience with and understanding of routers and firewalls.
  • Understanding the relationship between switches, hubs, patch panels, and connecting nodes to a network.
  • Understanding of DNS services.
  • Working Knowledge of Non-Cisco Firewall Technologies - SonicWALL, Linksys, NetGear.
  • Hands-on experience with Wired and Wireless networking, PC and server virtualization "VMWare and Hyper-V".
  • Shows solid understanding of and ability to configure TCP/IP and troubleshoot Internet connectivity.
  • Achieves and maintains multiple certifications at a high skill level. The following certifications are preferred: MCSA, CCNA, Network+.

Benefits:

  • Medical/Vision/Dental with FSA and HSA
  • 100% Employer Paid Life Insurance/Short term and Long Term Disability
  • Maternity/Paternity Leave
  • Free Employee Assistance Programs
  • Paid Certification Training
  • Paid Time Off
  • Team Building Activities


If you have made it to the bottom of this job description and believe you have what it takes to join our team, please submit your application and resume as soon as possible. Remember, things may come to those who wait, but only the things left by those who hustle.


NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place. NetGain performs pre-employment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal drugs. We appreciate your cooperation in keeping NetGain a safe and drug free company.

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