White Glove-IT Support Engineer- Hybrid

7 days ago

Dallas, United States Stone Search, LLC Full time

White Glove-IT Support Engineer

*US Citizens or GC Holders

Hybrid in Dallas, TX


Job Requirements

  • Bachelor's degree, preferably in Management Information Systems or Computer Sciences
  • 2-4 years of progressive work experience providing IT supporting and implementing end user systems in an enterprise environment
  • Working knowledge of Microsoft Operating Systems, Active Directory, EntraID, GPO, Office 365, Windows Operating Systems, Exchange, and cyber security
  • Experience supporting MDM/MAM solutions
  • Experience supporting VOIP and SIP video conferencing technologies
  • Availability for night and weekend on-call work as well as light travel
  • Knowledge of desktop and server hardware, including performance optimization
  • Fundamental knowledge of IP networking, routing, and system security
  • Install, configure, test, and maintain operating systems, application software, and management tools
  • Experience utilizing PowerShell in management of systems
  • Excellent written and verbal communications skills and strong customer service experience
  • Proven technical documentation skills
  • Insatiable level of technical curiosity
  • Must be physically able to lift and carry computers and other related equipment of up to 50 lbs


Preferred Skills:

  • Programming and scripting languages such as Python
  • Knowledge/support Unix/Linux/Docker especially RHEL and CentOS
  • Knowledge of the Securities and Trading industry
  • Knowledge of coding best-practices and version control
  • Knowledge of configuration management systems and automation technologies such as Ansible
  • Exposure to JIRA and Confluence or similar suites or ticketing systems
  • Experience managing projects including milestones and target completion dates
  • Imaging solutions such as Windows Deployment Services and System Center Configuration Manager
  • Exposure to Ansible, Chef, Puppet
  • Software management including repackaging, scripted installations, and deployment
  • Leading technical training, both one-on-one and in group sessions
  • MCP/MCSE/CCNA or equivalent a plus

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