Senior IT Manager

2 weeks ago

Fort Lauderdale, United States Hayes Locums Full time

Hayes Locums is a physician and advanced practices staffing company delivering excellence in the healthcare industry since 2012. Our dedication to finding impactful healthcare professionals for hospitals and providing high-impact service has won the company high praise of "Best Places to Work" and the "Fastest Growing Staffing Company in the United States"- SIA.


Overview: At Hayes, the Sr IT Manager of the Support team leads a group committed to customer service and always eager to help others.


Essential Duties and Responsibilities:

  • Manage the support of end user service requests and technical issues.
  • Provide technical expertise for both tactical and strategic projects.
  • Implement operational best practices and continuous Service Management improvement.
  • Ensure SLA’s are met and strive for a near 100% customer satisfaction rating.
  • Provide detail and summary reporting for key metrics.
  • Lead, coach, and develop team members.


Lead the Support Team:

  • Develop departmental goals, objectives, and operating budgets.
  • Oversee the provisioning, deployment, management and tracking of all end user equipment and hardware.
  • Lead direct reports, provide challenging assignments, training, and career opportunities.
  • Develop action plans for improving productivity, service responsiveness and cost efficiencies.


Implement Process Improvement:

  • Manage device lifecycle replacement standards.
  • Ensure all technical resolutions are documented and organized in a knowledgebase for easy end user reference.
  • Stay current in end user support, management, technologies, policies, and procedures.
  • Make recommendations to improve operational efficiency to department head.


Drive Efficiency:

  • Promote self-service tools, automation, and the knowledgebase as tools to improve service levels, end user satisfaction, and productivity.
  • Develop, manage, measure and report on key metrics, including customer satisfaction, average response time, and end user productivity.
  • Act as the single point of escalation for all Support related incidents.
  • Duties as assigned or required by executive leadership or direct supervisor.


Communication Skills: The ability to communicate effectively with both technical and non-technical stakeholders. This includes verbal and written communication, active listening, and the ability to explain complex technical concepts in simple terms.


Customer Service Orientation: Maintain a strong focus on providing excellent customer service and ensuring a positive user experience. This includes empathy, patience, and a commitment to resolving issues in a timely and satisfactory manner.


Problem-Solving And Decision-Making: The ability to analyze situations, identify root causes, and make informed decisions to resolve issues and improve service delivery. This includes critical thinking, creativity, and the ability to balance short-term fixes with long-term solutions.


Change Management: The ability to manage and adapt to change within the IT environment and the organization. This includes leading the team through transitions, implementing new technologies or processes, and fostering a culture of continuous improvement.


Project Management: Skills in planning, organizing, and managing resources to achieve specific goals. This is important for overseeing IT projects, coordinating with other departments, and ensuring that initiatives are completed on time and within budget.


Strategic Thinking: The ability to align the helpdesk's operations and initiatives with the broader goals of the organization. This includes understanding business objectives, identifying opportunities for IT to add value, and contributing to the overall strategy.


Education or Training:

*Below are the minimum requirements to be eligible for the position*

  • Bachelor's degree in computer science, information technology, or relevant technical experience or relevant industry experience.
  • ITSM certification preferred.
  • Technical certifications favored.
  • Familiarity with technical systems such as: Zendesk, Active Directory, Microsoft Azure, Salesforce, NinjaOne, Microsoft Intune, and Microsoft 365


Experience Requirements:

  • 4+ Years in a help desk or technical support role
  • 2+ Years in a supervisory or leadership position
  • This is a full-time in office position with the exception of on-call and essential job functions that require travel to any remote corporate office or event. Office hours are assigned by department head.

  • Tax Manager/Senior Manager

    5 days ago

    Fort Lauderdale, United States Tandym Group Full time

    A professional services firm in Florida is actively seeking an experienced Tax professional to join their staff in a Manager or Senior Manager capacity. Responsibilities The Tax Manager / Senior Manager will be responsible for: Preparing/reviewing Individual, Corporation, and Partnership returns Preparing, reviewing, and maintaining workpapers with proper...

  • Senior Preconstruction Manager

    3 weeks ago

    Fort Lauderdale, United States Trinity Search Group Full time

    This company one of South Florida's most reputable and successful developer/builders. They focus on primarily negotiated projects operating in multiple sectors including office, retail, industrial, automotive, hospitality, multifamily, and high-rise residential. They have an excellent reputation for treating both their customers and employees with respect...

  • Senior Project Management

    1 day ago

    Fort Lauderdale, United States Broward Health Full time

    Leads systems/application development projects from inception to successful implementation. Establishes standards and procedures for project reporting and documentation. Develops project strategies and plans, and identifies methods and tools required Project Management, Operations, Analyst, Management, Project, Senior, Healthcare, Business Services

  • Senior Preconstruction Manager

    4 weeks ago

    Fort Lauderdale, United States Trinity Search Group Full time

    This company one of South Florida's most reputable and successful developer/builders. They focus on primarily negotiated projects operating in multiple sectors including office, retail, industrial, automotive, hospitality, multifamily, and high-rise residential. They have an excellent reputation for treating both their customers and employees with respect...

  • Senior Preconstruction Manager

    4 weeks ago

    Fort Lauderdale, United States Trinity Search Group Full time

    This company one of South Florida's most reputable and successful developer/builders. They focus on primarily negotiated projects operating in multiple sectors including office, retail, industrial, automotive, hospitality, multifamily, and high-rise residential. They have an excellent reputation for treating both their customers and employees with respect...

  • Senior Preconstruction Manager

    19 hours ago

    Fort Lauderdale, United States Trinity Search Group Full time

    This company one of South Florida's most reputable and successful developer/builders. They focus on primarily negotiated projects operating in multiple sectors including office, retail, industrial, automotive, hospitality, multifamily, and high-rise residential. They have an excellent reputation for treating both their customers and employees with respect...

  • Technical Project Manager-Ft. Lauderdale, FL or Mt. Laurel, New Jersey

    2 weeks ago

    Fort Lauderdale, United States Georgia IT Inc Full time

    Technical Project Manager Commercial Banking Location: Ft. Lauderdale, FL or Mt. Laurel, New Jersey Duration: Long-Term Contract Rate: DOE US Citizens, Green cards, and GC-EAD only. Required: Bachelor's Degree 5+ years of progressively senior experience in technology design, development, and delivery Banking and M&A experience required. Product...

  • Technical Project Manager-Ft. Lauderdale, FL or Mt. Laurel, New Jersey

    3 days ago

    Fort Lauderdale, United States Georgia IT Inc Full time

    Technical Project Manager Commercial Banking Location: Ft. Lauderdale, FL or Mt. Laurel, New Jersey Duration: Long-Term Contract Rate: DOE US Citizens, Green cards, and GC-EAD only. Required: Bachelor's Degree 5+ years of progressively senior experience in technology design, development, and delivery Banking and M&A experience required. Product...

  • Senior Account Manager

    1 week ago

    Fort Lauderdale, United States brightview.com Full time

    At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. Were looking for a Senior Account Manager. Can you picture yourself here? Heres what youd do: The Senior Account Manager (SAM) serves as the primary contact...

  • Audit Senior

    3 weeks ago

    Fort Lauderdale, United States Tandym Group Full time

    A regional professional services firm in Florida is actively seeking an experienced Auditor for a great Senior-level role with their team. In this role, the Senior Auditor will be responsible for ensuring all audit tasks within their scope are completed in a timely and efficient manner. Apply today! Responsibilities: The Senior Auditor will be responsible...

  • Senior Quality Automation Engineer in Ft. Lauderdale, FL

    2 weeks ago

    Fort Lauderdale, United States Georgia IT Inc Full time

    Senior Quality Automation Engineer Location: Ft. Lauderdale, FL Duration: Contract to hire Rate: DOE NO third-party Corp to Corp accepted for this job Required Skills: Bachelor's degree in Computer Science, Software Engineering, or a related field At least 5 -7 years of experience in automation development and testing Strong experience in test automation...

  • Senior Project Manager

    2 weeks ago

    Fort Lauderdale, United States Trinity Search Group Full time

    Looking for a truly relationship minded construction manager that enjoys working for a company that respects your work/life balance while doing more negotiated and high-profile projects. This company is a true developer/builder with an excellent reputation in South Florida offering everything a candidate could be looking for including compensation, growth,...

  • Senior Project Manager

    2 weeks ago

    Fort Lauderdale, United States Trinity Search Group Full time

    Looking for a truly relationship minded construction manager that enjoys working for a company that respects your work/life balance while doing more negotiated and high-profile projects. This company is a true developer/builder with an excellent reputation in South Florida offering everything a candidate could be looking for including compensation, growth,...

  • Senior Project Manager

    4 weeks ago

    Fort Lauderdale, United States Trinity Search Group Full time

    Looking for a truly relationship minded construction manager that enjoys working for a company that respects your work/life balance while doing more negotiated and high-profile projects. This company is a true developer/builder with an excellent reputation in South Florida offering everything a candidate could be looking for including compensation, growth,...

  • Senior Project Manager

    19 hours ago

    Fort Lauderdale, United States Trinity Search Group Full time

    Looking for a truly relationship minded construction manager that enjoys working for a company that respects your work/life balance while doing more negotiated and high-profile projects. This company is a true developer/builder with an excellent reputation in South Florida offering everything a candidate could be looking for including compensation, growth,...

  • Senior Accounting Manager

    6 days ago

    Fort Lauderdale, United States Pet Supermarket Full time

    Location: Sunrise, Florida A Senior Accounting Manager to lead all general accounting matters and is responsible for the daily operations associated with financial statement activities, and tax filings. The Senior Accounting Manager will ensure timely and accurate financial information to both internal and external stakeholders. This role is ideal for...

  • Senior Azure Cloud DevOps Engineer in Ft. Lauderdale, FL

    2 weeks ago

    Fort Lauderdale, United States Georgia IT Inc Full time

    Senior Azure Cloud DevOps Engineer Location: Ft. Lauderdale, FL (relocation within 90 days) Duration: Contract to hire Rate: DOE Skills and Experience Needed: Minimum 10 years of automation and IT experience. Including 3+ years of experience developing platform orchestration code in Azure Python SDK, Terraform and GitHub Runners Previous public cloud...

  • Senior Azure Cloud DevOps Engineer in Ft. Lauderdale, FL

    3 days ago

    Fort Lauderdale, United States Georgia IT Inc Full time

    Senior Azure Cloud DevOps Engineer Location: Ft. Lauderdale, FL (relocation within 90 days) Duration: Contract to hire Rate: DOE Skills and Experience Needed: Minimum 10 years of automation and IT experience. Including 3+ years of experience developing platform orchestration code in Azure Python SDK, Terraform and GitHub Runners Previous public cloud...

  • Office Manager

    2 weeks ago

    Fort Lauderdale, United States Gravity IT Resources Full time

    Job Summary:We are seeking a highly organized and detail-oriented individual to join our team as an Executive Assistant/Office Manager. In this role, you will provide administrative support to the executive team and oversee the day-to-day operations of the office. The ideal candidate will have excellent communication skills, strong organizational abilities,...

  • Office Manager

    2 weeks ago

    Fort Lauderdale, United States Gravity IT Resources Full time

    Job Summary:We are seeking a highly organized and detail-oriented individual to join our team as an Executive Assistant/Office Manager. In this role, you will provide administrative support to the executive team and oversee the day-to-day operations of the office. The ideal candidate will have excellent communication skills, strong organizational abilities,...