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Help Desk Analyst

3 months ago


Durham, United States Insight Global Full time

Must Haves

  • 6 months+ of tier 1 helpdesk support experience
  • Experience working with a ticketing system
  • Active directory and O365 experience


Day to Day

You will be responsible for the technical support for the level 1 help desk group and will be responsible for escalating any higher-level requests.

  • Account creation/changes/removal
  • Account password resets and unlocks
  • Software installation (DSS, PH, and Library requests go to those departments.)
  • MFA setup/resets
  • Basic computer trouble shooting -- Audio, Display Settings
  • VPN connection assistance/troubleshooting
  • Exchange (Office) Shared mailbox rights
  • Outlook and Office Applications assistance/troubleshooting