ServiceNow Administrator

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Chicago, United States HUB International Full time

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.


HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.


ServiceNow Administrator


Job Description:

We are seeking a skilled and experienced ServiceNow Administrator to join our Service Management team that is part of our service management organization. As a ServiceNow Administrator, you will play a crucial role in configuring, customizing, and maintaining our ServiceNow platform to meet the needs of our organization. You will collaborate with various stakeholders, including IT teams and business users, to understand requirements and translate them into effective ServiceNow solutions.

Responsibilities:


  • ServiceNow Configuration: Perform hands-on configuration and customization of the ServiceNow platform to support various IT and business processes, including Incident Management, Change Management, Service Catalog, CMDB, Hardware/Software Asset Management, Service Portal, Performance Analytics, and Integrations to External Platforms across multiple instances.
  • System Administration: Oversee the day-to-day administration of the ServiceNow platform, including user management, access control, workflow administration, data management, and system maintenance tasks.
  • Requirement Gathering: Collaborate with business users and IT teams to configure and improve core platform capabilities in accordance with ITIL best practices. Must possess the ability to gather requirements, understand process workflows, and translate them into efficient and scalable ServiceNow solutions.
  • Solution Design and Development: Design and develop ServiceNow solutions, including forms, workflows, custom dashboards and reports, scripts, business rules, UI policies, and integrations, to meet business requirements and improve overall system performance.
  • Incident and Problem Management: Support the resolution of ServiceNow-related incidents and problems by analyzing system issues, identifying root causes, and implementing corrective actions. Configure and maintain SLA definitions, catalog items and their associated workflows.
  • Testing and Quality Assurance: Conduct thorough testing of ServiceNow enhancements, updates, and patches to ensure system stability, functionality, and adherence to best practices.
  • Documentation and Training: Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations. Provide training and guidance to end-users and other administrators on ServiceNow functionality and best practices.
  • Continuous Improvement: Stay updated on the latest ServiceNow features, enhancements, and industry trends. Identify opportunities for process improvement and recommend innovative solutions to optimize the use of the ServiceNow platform.


Requirements:

  • Experience: Minimum of 3 years of hands-on experience as a ServiceNow Administrator, configuring and customizing the ServiceNow platform.
  • ServiceNow Certifications: Hold ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ServiceNow ITSM and ITOM modules.
  • Technical Skills: Proficient in ServiceNow platform administration, including user management, access control, form and workflow customization, scripting, business rules, UI policies, integrations, and reporting.
  • Preferred skills: experience using JavaScript, XML and HTML, Web Services. ITIL Knowledge: Familiarity with ITIL v4 processes and best practices, particularly Incident Management, Change Management, Problem Management, Knowledge Management, CMDB and Service Catalog.
  • Problem-Solving Skills: Ability to analyze complex business requirements, identify system issues, and propose effective solutions. Strong troubleshooting and problem-solving skills are essential.
  • Communication and Collaboration: Exceptional customer service abilities with interpersonal and communication skills to effectively collaborate with stakeholders, gather requirements, and provide training and support to end-users.
  • Attention to Detail: Possess a strong attention to detail and commitment to delivering high-quality solutions. Must possess a keen eye for identifying and resolving system issues and inconsistencies. Adaptability and Continuous Learning: Ability to adapt to changing priorities, handle multiple tasks simultaneously, and continuously learn and apply new concepts and technologies.


JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.


Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $95,000 to $115,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

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