Technical Operations Manager

3 weeks ago

Burlingame, United States Healthy Horizons Full time

Summary:

Passionate about empowering working parents? As a Technical Operations Manager at Healthy Horizons, you'll play a key role in supporting mothers and ensuring workplaces across North America are truly breastfeeding-friendly. We're the leading provider of lactation room services and education, and we need a driven, technically-minded leader to optimize our operations and help us scale. You'll be responsible for the day-to-day scheduling and logistics of our team and resources, ensuring smooth and efficient service delivery.


About Healthy Horizons:

Healthy Horizons is the leading provider of workplace lactation solutions in the US and Canada. We specialize in lactation rooms, new parent programs, breastfeeding support, and related products.


The Role:

We're seeking an Operations Manager with a technical background (engineering preferred) to streamline our operations and drive efficiency. You'll be a key problem-solver, optimizing everything from service delivery and logistics to new technology implementation. This is a hands-on role where you'll lead a team of technicians, manage projects, and collaborate with clients. You'll be responsible for the day-to-day scheduling of our team and resources, ensuring smooth and efficient service delivery. If you're a self-starter who loves to improve processes and make an impact, this is the role for you


Responsibilities:

  • Operational Excellence: Continuously improve systems, processes, and best practices across all areas of the business.
  • Scheduling & Resource Management: Manage the daily scheduling of technicians and resources to ensure efficient service delivery.
  • Service Delivery: Oversee the setup, maintenance, and servicing of lactation rooms.
  • Technology & Innovation: Implement and manage new software systems, including potential AI initiatives.
  • Compliance & Quality: Ensure all operational activities meet regulatory requirements and quality standards.
  • Financial Management: Analyze financial data, identify cost-saving opportunities, and manage budgets.
  • Team Leadership: Recruit, train, and supervise a team of Lactation Room Technicians.
  • Client Relationship Management: Build and maintain strong relationships with corporate clients, providing exceptional service.
  • Inventory & Warehouse Management: Manage inventory, fulfillment processes, and warehouse operations.
  • Emergency Response: Be available to address urgent client needs, both virtually and in-person.


Requirements:

  • Bachelor's degree in a technical field (engineering preferred).
  • 3-5 years of experience in operations management and/or engineering.
  • Experience in client relationship management.
  • Proven ability to drive operational excellence and improve processes.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service skills.
  • Comfortable with technology and new systems implementation.
  • Ability to lift 30 pounds, walk 10,000+ steps, and travel to client sites (valid driver's license, insurance, and reliable vehicle required).
  • Proof of vaccination due to working with a vulnerable population, and successful completion of a drug test.


Benefits:

This role is full-time (30-40 hours/week) with competitive health, dental, vision, life insurance, long term disability, paid maternity leave, HSA, paid holidays, floating holiday, PTO, sick time, and matching 401k benefits. This is a hybrid role in the San Francisco Bay Area. Healthy Horizons Centers and Warehouse are located in Burlingame and Menlo Park, CA.


Equal Opportunity Employer:

Healthy Horizons is proud to be an equal opportunity employer that is committed to inclusion and diversity. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or other legally protected characteristics.

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