Executive Collection Specialist

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

JOB SUMMARY: Support all aspects of private touring across all 3 brands of NCLH. Responsible for managing mailboxes of guests' requests/enquiries, mailboxes from reservations with requests/enquiries as well as assisting guests in designing and creating a custom experience in each port of call that guests request a private arrangement. Confirm services and follow up on the delivery of services for this specially offered product.


DUTIES & RESPONSIBILITIES:

  • Manage a high volume of private touring and/or ADA requests for all three brands from guests/travel partners, ensuring each request is properly reviewed and responded to in a timely manner.
  • Communicate with Ground operators from around the world in regard to designing and creating unique experiences for guests on all 3 brands and obtaining additional information in order to respond to Executive Collection inquiries received from our various mailboxes.
  • Research all guest/travel partner inquiries by communicating with ground operators to determine arrangements and attain quotes. Put together a pricing structure based on findings and present to the guest/travel partner for sale.
  • Oversee all the standard private offerings as well as cost and retail maintenance.
  • Create and establish specially tailored private tour requests and transfers to/from ship or hotel.
  • Create and/or customize Pre/Post Land and Overland programs for all posts worldwide.
  • Provide guests, travel partners, and/or reservations team with detailed information as it relates to guests' private request. Offer options and clearly communicate services and retails before confirming arrangements.
  • Add private arrangement into guests' booking account in NVS system once confirmed by guests and operator.
  • Relay special private arrangement details and provide support to the Destination Services/Shore Excursions Managers on board with any confirmed and new requests.
  • Responsible for the clearance of executive collection waitlists.
  • Organize VIP transfers, private tours and special arrangements for the International Reservations Department when requested.
  • Update the pricing of the Executive Collection Retail Master and making sure information is readily available to view by our NCL Shorex team and all onboard Shore Excursions Managers.
  • Assist the Entertainment Department with organizing transfers and special arrangements of lecturers and media group.
  • Manage and update the Turnaround Ground Operator contact list for both corporate offices and all pertaining onboard Management - Destination Services/Shore Excursions Managers.
  • Attend meetings and industry functions as required.
  • Update the on-board Destination Services Managers with relevant information as it pertains to customized tours, transfers and ground operators.
  • Build and update new and current tour programs in MXP throughout the year.
  • Perform other job-related functions as assigned.

QUALIFICATIONS


DEGREE TYPE: Bachelor's Degree


FIELD(S) OF STUDY: Related field of study, or any equivalent combination of education and or relevant experience.


EXPERIENCE: Minimum of 2 years of professional experience in the travel industry, both land tours and shore excursions. Strong understanding/knowledge of different ports and destinations preferred.


COMPETENCIES/SKILLS:

  • Knowledge and competency of NVS/Seaware, along with Microsoft Office, Word, Excel and Microsoft Query.
  • Ability to assimilate and summarize details as appropriate to support decision-making.
  • Ensure that work meets departmental and organizational standards, while working in a fast paced, multi-tasked and deadline driven environment.
  • Ability to operate in a team driven environment and accept immediate project responsibility.
  • Strong Customer Service, Communication (Written and Verbal) and Interpersonal skills.
  • Ability to accomplish assignments displaying detail orientated and well-organized work in an independent manner.
  • Must be a detail oriented and well organized.


To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

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