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Onsite Community Association Manager

4 months ago

Humble, United States Crest Management Company, AAMC Full time

Crest Management is looking for an exceptional Onsite Community Manager to join our award-winning team. If you enjoy a challenging and rewarding workplace, are committed to providing outstanding customer service, and have experience working with community associations, then it could be you


The Company

Locally owned and founder led, our vision is to be the premier provider of management services to the community associations in the Greater Houston Area. With over 100 years of combined industry experience, our leadership team endeavors to be the management company chosen for our demonstrated expertise, integrity, and professionalism.


Crest Management Company was founded in 1993 with 5 associations. We still manage 4 of those 5 today. Through 29 years of controlled, methodical growth, and a focus on client retention, we currently manage over 170 community associations.


Our commitment doesn't stop with our clients. We work hard to create a positive work environment by fostering a constructive, supportive culture that emphasizes teamwork, professionalism, and integrity. But don't take our word for it - we have been named 6 times as a Houston Chronicle Top Workplace as determined solely by anonymous employee surveys. We are also a 4-time recipient of the BBB Awards for Excellence based on achieving a high level of integrity and performance. Integrity includes respect, ethics, and intent. Performance speaks to a business’s track record of delivering results in accordance with BBB standards.


The Position

The Community Manager (Onsite) is responsible for the overall operation of the assigned property, and the day to day implementation of the association’s policies, procedures and programs that will ensure a well-managed, well-maintained association. This includes developing within the association a helpful and well maintained environment for all residents, managing the onsite staff and their duties, interacting with and supervising vendors, and working with the Board of Directors and the Community Manager.


  • Perform physical asset and maintenance management including coordination of vendors, contractors, service providers and their work, and inspects common areas and facilities.
  • Serve as a liaison with residents including serving as a point of contact for residents and board members, attending association activities, events and meetings as needed, promoting an overall sense of community among residents, and drafting and sending email communications to all residents.
  • Facilitate and schedule clubhouse and facility rentals in accordance with the association’s rental policies.
  • Generate a variety of reports for the HOA board of directors and the Community Manager.
  • Manage the day-to-day operations of the association office, including answering inquiries and addressing concerns.
  • Ensure consistent application of the association’s rules and policies and reports all known violations to the Community Manager.
  • Communicate all problems and resolves as necessary or make recommendations to the Community Manager for resolution.
  • Attend trade association meetings, seminars and classes to remain current on trends and conditions as required or requested.
  • Serve as the first point of contact for after hours calls.
  • Perform other duties as assigned by the Community Manager or board of directors to ensure the viable operation of the association.


Are You a Fit?

  • High school diploma or equivalent required.
  • Three to five years related experience and/or training.
  • Residential community experience preferred.
  • Associate or Bachelor’s degree preferred.
  • CMCA or AMS designations are preferred.


Why You Should Apply:

  • Competitive Compensation
  • Great Benefits (medical, dental, vision, 401K Savings Plan, PTO)
  • Training and Educational Assistance