Senior Director of Call Center Operations

4 weeks ago

Egg Harbor, United States Aquent Full time

The Sr. Director of Call Center Operations is responsible for the strategic direction of the center, ensuring operational excellence and supporting the growth of the organization. Acting as both a player and coach, this role oversees operations while driving the development, design and execution of process enhancements within the center.


Key responsibilities:


Strategic Planning and Vision: Develop and execute a strategic vision for call center services that aligns with the overall goals and objectives of the organization.

Team Leadership and Development: Provide leadership, mentorship, direction, and support to a multidisciplinary team of call center staff, including schedulers and support personnel. Foster a culture of collaboration, excellence, accountability and continuous improvement within the team.

Operational Oversight & Quality Assurance: Ensure the efficient and effective operation of the call center, including call routing, scheduling, registration, pre-authorization, and referral coordination processes. Monitor key performance and quality metrics. Implement strategies to optimize workflow, reduce wait times and improve resource utilization.

Technology Utilization: Leverage technology solutions such as Salesforce (CRM), scheduling software, and telecommunication tools to streamline processes and improve communication. Stay abreast of emerging technologies and trends in IT.

 Compliance and Regulatory Oversight: Ensure compliance with relevant healthcare regulations, privacy laws, and accreditation standards. Stay informed about changes in regulations and implement necessary updates to policies and procedures.

 Interdepartmental Collaboration: Collaborate closely with clinical departments, marketing, revenue cycle management, information technology, and other key stakeholders to facilitate seamless coordination and information exchange. Establish effective communication channels and workflows to support interdepartmental collaboration.

 Financial Management: Collaborate with finance and revenue cycle management teams to monitor financial performance indicators including revenue, expenses, and productivity metrics. Identify opportunities to optimize revenue cycle processes and reduce operational costs while maintaining high-quality care delivery.


QUALIFICATIONS


EDUCATION:

- Bachelor’s degree in related field or equivalent required; Master’s degree preferred.


EXPERIENCE:

10+ years of progressive experience in development of managerial skills, with proven leadership responsibility and a track record of successful accomplishments. This position requires knowledge of Call Center functions and information systems implementation, team building, process improvement, maintenance & support, preferably in a healthcare setting.


 Previous experience in call center leadership roles.

 Demonstrated ability to think strategically, innovate, and drive results in a fast-paced, dynamic system.

 Excellent communication, interpersonal, and problem-solving skills.

 Proficiency in utilizing software applications.

 Demonstrated ability to lead and motivate a diverse team of professionals.

 Commitment to continuous quality improvement.

  • Senior Director of Call Center Operations

    1 week ago

    Egg Harbor, United States Aquent Full time

    The Sr. Director of Call Center Operations is responsible for the strategic direction of the center, ensuring operational excellence and supporting the growth of the organization. Acting as both a player and coach, this role oversees operations while driving the development, design and execution of process enhancements within the center. Key...

  • Senior Director of Access Management

    4 weeks ago

    Egg Harbor, United States Aquent Full time

    The Sr. Director of Call Center Operations is responsible for the strategic direction of the center, ensuring operational excellence and supporting the growth of the organization. Acting as both a player and coach, this role oversees operations while driving the development, design and execution of process enhancements within the center.KEY...

  • Senior Director of Access Management

    4 weeks ago

    Egg Harbor, United States Aquent Full time

    The Sr. Director of Call Center Operations is responsible for the strategic direction of the center, ensuring operational excellence and supporting the growth of the organization. Acting as both a player and coach, this role oversees operations while driving the development, design and execution of process enhancements within the center.KEY...

  • Lead Call Center Representative

    3 weeks ago

    Egg Harbor Township, United States Behavioral Crossroads Full time

    Job DescriptionJob DescriptionPro Recovery Solutions, LLC is looking for a full-time Lead Call Center/Internal Marketing Specialist to join our team! This position leads the Call Center team and assists the Director of Business Development and Clinical Directors with any administrative, call center, admissions, CMR database, commercial insurance, and...

  • Lead Call Center Representative

    1 week ago

    Egg Harbor Township, United States Pro Recovery Solutions, LLC Full time

    **Job Responsibilities Include**: - Developing and maintaining CRM database for prescreened clientele - Developing, maintaining and collecting eligibility and screening tools for outpatient clients in the Behavioral Crossroads, Greenbranch, Recovery at the Crossroads, and Overcome outpatient programs - Focused on driving admissions, screening, scheduling...

  • Senior Director of Access Management

    4 weeks ago

    Egg Harbor Township, United States Aquent Full time

    The Sr. Director of Call Center Operations is responsible for the strategic direction of the center, ensuring operational excellence and supporting the growth of the organization. Acting as both a player and coach, this role oversees operations while driving the development, design and execution of process enhancements within the center.KEY...

  • Registered Nurse Perioperative Operating Room Supervisor

    3 weeks ago

    Egg Harbor Township, United States Atlanticare Regional Medical Center Full time

    Registered Nurse Perioperative Operating Room Supervisor - Center for Orthopedic Surgery - Full TimePOSITION SUMMARY The Clinical Coordinator ensures expert nursing care delivery providing staff education, consultation, evidence-based clinical practice, and leadership. The Surgi Center Clinical Education Coordinator oversees staff in their daily activities...

  • Registered Nurse

    3 weeks ago

    Egg Harbor Township, United States Atlanticare Regional Medical Center Full time

    Registered Nurse - Operating Room - Surgery Center Egg Harbor Township - Full TimePOSITION SUMMARY The Perioperative Nurse is responsible for providing exceptional patient care and family support throughout the three phases of the surgical experience. This position provides the physician members of the healthcare team with the equipment, supplies and...

  • Registered Nurse

    1 week ago

    Egg Harbor Township, United States Atlanticare Regional Medical Center Full time

    Registered Nurse - Operating Room - Surgery Center Egg Harbor Township - Full TimePOSITION SUMMARY The Perioperative Nurse is responsible for providing exceptional patient care and family support throughout the three phases of the surgical experience. This position provides the physician members of the healthcare team with the equipment, supplies and...

  • Teen Center Director

    5 days ago

    Benton Harbor, United States The Boys and Girls Club of Southwest Michigan Full time

    Overview: We are seeking a highly motivated and experienced individual to join our team as the Teen Center Director. As the Teen Center Director, you will play a crucial role in overseeing the operations and programs of our Teen Center. The Teen Center Director’s core responsibilities include providing planning, leadership, and daily coordination of...

  • Registered Nurse Operating Room

    3 weeks ago

    Egg Harbor Township, United States Atlanticare Regional Medical Center Full time

    Registered Nurse Operating Room - Center for Orthopedic Surgery - Full TimePOSITION SUMMARY The Perioperative Nurse is responsible for providing exceptional patient care and family support throughout the three phases of the surgical experience. This position provides the physician members of the healthcare team with the equipment, supplies and support to...

  • Assistant Director of Catering Operations

    3 weeks ago

    Egg Harbor City, United States Renault Winery Resort Full time

    Benefits : At VIVÂMEE Hospitality we believe our teammates are the most important investment we can ever make. Benefits of this role include: career advancement opportunities, a positive/growth mindset work culture, free golf, health benefits, 401K, company purchased life-insurance, discounts on VIVÂMEE resort stays, merchandise, and meals. MOST...

  • Registered Nurse Perioperative Operating Room Supervisor

    2 weeks ago

    Egg Harbor Township, NJ, United States Atlanticare Regional Medical Center Full time

    Registered Nurse Perioperative Operating Room Supervisor - Center for Orthopedic Surgery - Full Time POSITION SUMMARY The Clinical Coordinator ensures expert nursing care delivery providing staff education, consultation, evidence-based clinical practice, and leadership. The Surgi Center Clinical Education Coordinator oversees staff in their daily...

  • Registered Nurse

    3 weeks ago

    Egg Harbor Township, NJ, United States Atlanticare Regional Medical Center Full time

    Registered Nurse - Operating Room - Surgery Center Egg Harbor Township - Full Time POSITION SUMMARY The Perioperative Nurse is responsible for providing exceptional patient care and family support throughout the three phases of the surgical experience. This position provides the physician members of the healthcare team with the equipment, supplies and...

  • Switchboard Operator On Call

    2 weeks ago

    Palm Harbor, United States ST MARK VILLAGE Full time

    **OVERVIEW**: Operate the switchboard by relaying incoming, outgoing, and inter-facility calls by performing the duties listed below. Receives Residents and guests and directs them to the proper area. Perform minor administrative duties. Blood and body fluids exposure: Category III. **RESPONSIBILITIES**: Include the following. Other duties may be...

  • Certified Nursing Assistant

    2 weeks ago

    Egg Harbor Township, United States Senior Lifestyle Part time

    Company DescriptionDo you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork.This position is responsible for providing licensed nursing services to residents, following the guidelines provided by Senior...

  • Certified Nursing Assistant

    3 weeks ago

    Egg Harbor Township, United States Senior Lifestyle Full time

    Company DescriptionDo you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork.This position is responsible for providing licensed nursing services to residents, following the guidelines provided by Senior...

  • Certified Nursing Assistant

    1 week ago

    Egg Harbor Township, United States Senior Lifestyle Part time

    Company DescriptionDo you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork.This position is responsible for providing licensed nursing services to residents, following the guidelines provided by Senior...

  • Certified Nursing Assistant

    1 week ago

    Egg Harbor Township, United States Senior Lifestyle Full time

    Company DescriptionDo you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork.This position is responsible for providing licensed nursing services to residents, following the guidelines provided by Senior...

  • Registered Nurse Perioperative Supervisor

    2 weeks ago

    Egg Harbor Township, United States Atlanticare Regional Medical Center Full time

    Registered Nurse Perioperative Supervisor - Egg Harbor Township Surgery Center - Full TimePOSITION SUMMARY The Clinical Coordinator ensures expert nursing care delivery providing staff education, consultation, evidence-based clinical practice, and leadership. The Surgi Center Clinical Education Coordinator oversees staff in their daily activities to ensure...