Social Media Manager

3 days ago


Austin, United States Techworkers Full time

Responsibilities:

  • Provide hands-on leadership to effectively manage sensitive service issues and potential crises on social channels
  • Provide direction and development to Social Media Analysts
  • Demonstrate sound judgment in decision making, appropriate communication methods and team member support
  • Collaborate with leaders and colleagues across organizations in the investigation and handling of high-profile sensitive issues for corporate reputation purposes
  • Support leaders with rapid response communication related to volatile and fast-moving issues with tight deadlines
  • Create, maintain and embrace a highly positive work environment
  • Guide team members in the assistance of past, future and current issues to mitigate potentially brand damaging attention


Job Requirements:

  • Social Media Brand Management experience required
  • Bachelor’s degree in marketing, communications, or related field or equivalent experience/training
  • Bilingual Preferred (Spanish)
  • Excellent written and verbal communication skills
  • Strong project management skills
  • Outstanding organizational, time management, creative thinking, and problem-solving skills
  • Exceptional interpersonal, collaborative and problem-solving skills
  • Excellent leadership skills to lead colleagues in a complex and constant changing environment
  • Ability to effectively adapt to changes, embrace new ideas and motivate others
  • Ability to prioritize and handle multiple tasks effectively
  • Strong initiative and solid judgment abilities/skills
  • Ability to work varied hours, including nights, weekends and holidays



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