Customer Service Specialist

2 months ago

Charlotte, United States Eastern Metal Supply, Inc. Full time

Position Summary

This is an entry level sales position. This individual will be responsible for interaction with new and existing customers and is expected to grow accounts. The candidate needs to be highly motivated.


Essential Duties/Responsibilities

The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title:

  • Communicate with customers, including but not limited to phone contact, written and email correspondence to ensure highest level of customer service and relations.
  • Effective written documentation and communication with respect to quotes, sales orders, and other data as required.
  • Maintain and interpret all quote documentation with accurate pricing and configurations; prepare quotes and contracts for potential customers.
  • Establish personal rapport with customers in order to identify current and future customer needs.
  • Submit call reports in a timely manner and prepare sales reports by collecting, analyzing and summarizing sales information.
  • Participate in training and development programs to enhance product knowledge and customer service skills.
  • Assist on growth initiatives and areas of qualifying leads (including cold calling).
  • Other duties may be assigned to meet business needs
  • Report to Inside Sales – Supervisor


Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Prior customer service and sales experience is preferred
  • Some metals industry or aluminum sales experience would be a bonus
  • Ability to organize, plan and prioritize duties; detail oriented
  • Strong verbal and written communication skills
  • Proficiency in Microsoft Word and Excel
  • Strong math skills are required


Experience/Skills/Abilities Required

  • Prior customer service and sales experience is preferred
  • High School Diploma / GED Required; College Degree preferred
  • Some metals industry or aluminum sales experience would be a bonus
  • Ability to organize, plan and prioritize duties; detail oriented
  • Strong verbal and written communication skills
  • Proficiency in Microsoft Word and Excel
  • Strong math skills are required


Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Frequent sitting for extended periods of time
  • Occasional lifting and or moving up to 15 pounds
  • Reaching with hands and arms as well as talking and/or hearing


We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.


WE ARE A DRUGFREE WORKPLACE

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