Account Manager, eLearning

2 hours ago

Portland, United States TransPerfect Full time

Who We Are:


The main focus of Account Management, eLearning team members, is supporting our clients' stakeholders by consulting, scoping, quoting, and executing eLearning solutions to meet our clients’ business objectives. They develop and strengthen these relationships by providing the highest levels of customer service to exceed clients' expectations through efficient communication and quality on-time deliverables. Account Management team members develop and expand a knowledge base for their portfolio of clients and ensure all documentation is clear and accurate. Through careful oversight of quotes and project execution Account Management team members ensure our solutions fulfill clients' goals while supporting profitable growth for our organization. Through the day-to-day tasks, Account Management team members provide technology performance feedback as well as suggestions for improvements.


The Account Manager, eLearning role is for individuals with some background in the Localization Industry and specifically in eLearning solutions who wish to expand their skill set and begin to develop subject matter expertise. These individuals manage accounts directly as well as provide support to senior team members.


What You Will Be Doing:


  • Expand their knowledge of the Localization Industry, with a specific focus on eLearning, and develop additional skills to provide clients with excellent service
  • Focus on mid to large-size and/or multi-channel accounts by planning and assisting in the implementation of enterprise-level eLearning solution
  • Develop eLearning project quote proposals and project schedules for new and existing clients
  • Manage eLearning translation projects ensuring quality and on-time delivery and maximizing profitability
  • Maintain accurate projected revenue on open projects and provide timely billing adhering to company policies
  • Develop and maintain data and information including internal reports, client reports, and account documentation
  • Give departmental and team support by providing out-of-office coverage, process improvement suggestions, and by organizing team-building events and activities
  • Develop and help facilitate meeting presentations both for internal teams and for external clients that will be co-presented with a senior team member or manager
  • Facilitate training and adoption of eLearning processes for internal and client teams
  • Work with Quality Managers and/or Program Managers to support the implementation of Quality Programs and monitor results
  • Provide feedback to our Technology teams with regards to suggestions for improvement or user challenges and ensure our client's ongoing satisfaction with our technology solution by monitoring performance when executing eLearning projects
  • Mentor Account Coordinators and/or new Account Managers to help those team members grow their skill set
  • Successful completion of eLearning certification
  • Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor


REQUIRED SKILLS AND EXPERIENCE

  • Minimum Bachelor’s degree or its equivalent
  • Minimum 2-3 years of experience in a client-facing account management or client service representative role
  • Minimum 1 year of Localization or Training/eLearning Industry experience
  • Superior written and spoken communication skills in English
  • Independent, self-motivated, results-oriented, and dynamic with careful attention to detail
  • Exceptional problem-solving and critical-thinking skills
  • Ability to work effectively under pressure to meet tight deadlines and challenging goals
  • Ability to calculate discounts, interest, commissions, and proportional percentages. Ability to apply these concepts to develop practical solutions
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team take active measures to solve problems, and commit to a high level of service
  • Willingness to travel to offsite client or sales meetings


DESIRED SKILLS AND EXPERIENCE

  • Knowledge of a second language
  • Experience using MS Project
  • Localization Industry experience
  • Training/eLearning Industry experience is a big plus


Why TransPerfect:


For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients. We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.


TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal ,or local law

  • Account Coordinator, eLearning

    1 hour ago

    Portland, United States TransPerfect Full time

    Who We Are:The main focus of Account Management, eLearning team members, is supporting our clients' stakeholders by consulting, scoping, quoting, and executing eLearning solutions to meet our clients’ business objectives. They develop and strengthen these relationships by providing the highest levels of customer service to exceed clients' expectations...

  • eLearning Project Coordinator

    5 days ago

    Portland, Oregon, United States TransPerfect Full time

    About the JobThis eLearning Project Coordinator role supports our senior team members in managing eLearning projects and delivering exceptional client service. It's an excellent opportunity for individuals to develop their skills in the Localization Industry and eLearning solutions.Key responsibilities include:Assisting senior team members with eLearning...

  • Customer Service Representative, eLearning Solutions

    5 days ago

    Portland, Oregon, United States TransPerfect Full time

    About the RoleThe Account Coordinator, eLearning plays a vital part in our team's success by supporting senior members with account management tasks. This entry-level position is ideal for individuals interested in learning about and developing skills within the Localization Industry and eLearning solutions.Key responsibilities include:Providing account...

  • Accounting Manager

    3 days ago

    Portland, Maine, United States Vantage Point Recruiting Full time

    ResponsibilitiesManage day-to-day accounting operations, including reviewing, distributing, and coding invoices; interacting with managers and vice presidents for smooth paperwork flow; preparing monthly financial statements; ensuring compliance with state and federal tax filings; working closely with auditors and tax advisors.Establish, monitor, and enforce...

  • Account Manager

    1 hour ago

    Portland, United States Custom Mechanical Solutions, LLC Full time

    Account Manager Job DescriptionThe Account Manager is responsible for developing long-term customer relationships and maximizing account penetration and customer retention with contractor and consulting engineer accounts. Promotes CMS products and services by providing technical solutions to the customer's business and operational needs as well as...

  • Account Manager

    2 hours ago

    Portland, United States The Boutique COO Full time

    Are you passionate about client success, strategic growth, and innovative marketing solutions? Join The Boutique COO, a small business support company based in the Pacific Northwest. We specialize in empowering small businesses, from creatives to professional service providers, and we’re looking for an experienced account manager to join our growing...

  • Account Manager

    2 hours ago

    Portland, United States American Fidelity Sales Careers Full time

    American Fidelity Assurance is now looking for an Account Manager in your area. Our salaried, career Account Managers are responsible for selling worksite insurance products and services in a defined sales territory with an existing customer base of the teaching community. You will build strong, long-term relationships with businesses and develop specific,...

  • Accounting Manager

    3 days ago

    Portland, Maine, United States NEPW Logistics Full time

    About NEPW LogisticsAs a leading warehousing, logistics, and transportation provider in northern New England, we at NEPW Logistics strive for excellence in our services. Our 13 warehouses in Maine and Massachusetts offer flexible storage space, as well as value-added services such as cross-docking, paper converting, fulfillment, reverse logistics, and more....

  • Account Manager Trainee

    4 days ago

    Portland, United States Peak Performance Full time

    Job DescriptionJob DescriptionWe are a thriving as a business consulting and sales firm located in Vancouver! Our forward-thinking marketing strategies and innovative sales tactics are what attract our reputable clients to us. Now that our clients are expanding, we are looking for entry level candidates to join our marketing and sales team as an Account...

  • Property Accounting Manager

    3 days ago

    Portland, United States Milestone Property Management Full time

    Job OverviewMilestone Property Management is a leading provider of property management services, with a strong presence in Southwest Washington and Salem, Oregon. Our team values professionalism, collaboration, and pride in our work, fostering a culture based on a collective sense of urgency, pride of ownership, and being accountable to our clients, tenants,...

  • Account Manager

    4 days ago

    Portland, Maine, United States Maine Insurance Agents Association Full time

    Job Description:At Maine Insurance Agents Association, we are seeking a skilled Personal Lines Account Manager to join our team. This role is perfect for individuals who thrive in fast-paced environments and possess excellent communication skills.About the Role:In this position, you will be responsible for maintaining a high level of customer service to...

  • Account Manager

    6 days ago

    Portland, United States Northwest Biofuel Full time

    Job DescriptionJob DescriptionNorthwest Biofuel is seeking an Account Manager to join our team! Responsibilities:Onboard new customersProvide customer support to new and existing customersResolve customer inquiries, complaints or concerns.Resolve inaccuracies or changes of existing customer accounts.Assist in calling and emailing customers to confirm...

  • Senior Accounting Manager

    7 days ago

    Portland, Oregon, United States Providence Health & Services Full time

    We are seeking a seasoned accounting professional to join our team as a Senior Accounting Manager. In this role, you will be responsible for overseeing all accounting functions and financial reporting for Providence Health Plan, establishing and maintaining policies and procedures to ensure effective, accurate, and timely reporting, and following applicable...

  • Accounting Manager

    6 days ago

    Portland, United States Sky Castle Toys Full time

    Job Title: Accounting Manager & BookkeeperCompany: Sky Castle ToysLocation: Seattle, WA (Remote)About Sky Castle Toys: Sky Castle Toys is a fast-growing toy company based in Seattle, specializing in innovative products for kids & kidults. We are passionate about translating social media trends to innovative and creative play. We’re looking for a full-time,...

  • Accounting Manager

    6 days ago

    Portland, United States Sky Castle Toys Full time

    Job Title: Accounting Manager & BookkeeperCompany: Sky Castle ToysLocation: Seattle, WA (Remote)About Sky Castle Toys: Sky Castle Toys is a fast-growing toy company based in Seattle, specializing in innovative products for kids & kidults. We are passionate about translating social media trends to innovative and creative play. We’re looking for a full-time,...

  • Property Management Accountant

    5 days ago

    Portland, Oregon, United States Emerald Staffing Full time

    As a skilled Accounting Professional, you will play a crucial role in overseeing the financial operations of our affordable housing properties. Your responsibilities will include a wide range of accounting tasks, from bank reconciliations and financial reporting to accounts payable and receivable.About Our Team:We have a team of experienced professionals...

  • Accounting Operations Manager

    2 days ago

    Portland, Oregon, United States Emerald Staffing Full time

    OverviewWe are a leading non-profit organization dedicated to ending hunger. Our mission goes beyond food distribution, striving to dismantle systemic barriers that perpetuate hunger, such as poverty, lack of access to healthcare, and racial injustice.Job ResponsibilitiesAs a Senior Accountant, your primary responsibilities will include:Preparing balance...

  • Accountant - Property Management Specialist

    7 days ago

    Portland, Oregon, United States CRMG Full time

    Company Overview:C&R Management Group recently merged with Income Property Management to form Commercial and Residential Management Group (CRMG). This strategic alliance enables CRMG to leverage increased purchasing power with vendors and suppliers. Our experienced team provides top-notch property management services, fostering a culture of growth and...

  • Account Growth Manager

    5 days ago

    Portland, Maine, United States Arkatechture Full time

    About UsAt Arkatechture, we believe that data has the power to transform businesses and drive growth. Our mission is to empower organizations to make informed decisions and stay ahead of the competition by leveraging our expertise in data-driven solutions.The RoleWe are looking for an experienced Account Executive to join our team and help us drive sales...

  • Senior Property Management Accountant

    5 days ago

    Portland, Oregon, United States Commercial and Residential Management Group Full time

    About the RoleAs a Property Management Accountant, you will play a key part in our team at Commercial and Residential Management Group. Your primary responsibility will be to ensure accurate and timely financial reporting for our clients.Main ResponsibilitiesReview and audit monthly bank reconciliations.Record and post monthly adjusting and accrual...