Desktop Support Technician

3 weeks ago

Burlington, United States Apex Systems Full time

Apex Systems is looking to hire a Desktop Support Technician to support our client here in Burlington, NC If interested, please reach out to Cameron at civey@apexsystems.com


Title: Desktop Support Technician


Contract: 3-6+ Month Contract to Hire


Location: Burlington, NC


Skills:

  • 1-2+ years of desktop support experience
  • Good communication and customer service experience
  • Lexmark & A+ certification would be a huge plus


Job Description:


  • You will be expected to deliver exceptional customer service
  • You will be responsible for interacting and servicing clients with any technical problem they are experiencing.
  • Be helpful, relatable, and pleasant while diagnosing and fixing their problems
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
  • Be helpful and understanding - provide the support you would want
  • Customize the customer experience for every individual-all communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost effective repair to minimize customer downtime
  • Prepare reports for analysis of product failure trends and service issues.
  • 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.

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