Business Analyst

2 days ago


Irving, United States Maveric Systems Limited Full time

Job Title: Business Analyst - IVR Experience

Location: Irving, TX (On-site/Hybrid)

Job Type: [Full-Time]

Experience: 6+ Years

(Not open for C2C)


Job description:

We’re seeking a Business Analyst with IVR expertise to enhance our customer interactions.

Key Responsibilities:

  • Gather and analyze business requirements for IVR systems.
  • Design and optimize IVR workflows.
  • Collaborate with cross-functional teams to implement enhancements.
  • Conduct user acceptance testing (UAT) and analyze performance metrics.

Qualifications:

  • Bachelor’s degree in business administration, IT, or related field.
  • 6+ years of experience as a Business Analyst, focusing on IVR.
  • Strong analytical, communication, and problem-solving skills.
  • Familiarity with IVR technologies and call center operations is a plus.



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