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Account Manager

2 months ago

Fort Lauderdale, United States BrokerCalls Full time

Company Description:

BrokerCalls is a leading company in the lead generation industry, dedicated to sourcing high-quality leads for businesses. We utilize our own proprietary lead generation processes and collaborate with trusted lead providers to deliver the best possible leads to our clients. Our headquarters is located in Fort Lauderdale, FL.


Job Summary:

This position is ideal for someone eager to immerse themselves in all operational aspects of an affiliate marketing agency. We are looking for a hands-on individual who is ready to actively contribute and learn in a dynamic environment—no bystanders here.


Responsibilities and Duties:

  • Analyze both publisher and buyer accounts to identify opportunities for improvement and growth.
  • Update and maintain Salesforce and other call tracking platforms to ensure accuracy and efficiency.
  • Collaborate with Operations, Compliance, and QA teams to provide a world-class service solution.
  • Identify operational issues, determine the root cause, and implement solutions with stakeholder buy-in.
  • Review current campaigns to identify and act on opportunities for account growth.
  • Work closely with the accounting department to resolve billing and reporting discrepancies.
  • Analyze and communicate Quality Assurance reports and Data Analytics to buyers and publishers.
  • Address and resolve buyer and publisher concerns related to call performance, call failures, state changes, and other issues.
  • Travel to trade shows or conferences as needed.


Qualifications:

  • Education: Associate's or Bachelor's degree required.
  • Experience: Minimum of 2 years in Affiliate Marketing or a similar client-facing marketing role.
  • Skills:

Ability to multitask and manage multiple priorities effectively.

Strong memory and ability to work independently.

Excellent conflict resolution skills.

Proficient in interpreting and communicating complex reports.

  • Characteristics:

Team player who communicates effectively with colleagues.

Highly organized with the ability to adapt quickly to a fast-paced environment.

Must possess a proactive, go-getter attitude.

  • Technical Proficiency:

Proficient in using computers, Salesforce, Microsoft Office Suite (Word, Excel, etc.), and Google Docs.


This role offers the opportunity to develop a deep understanding of affiliate marketing operations, with the chance to grow and advance within the company. If you're ready to roll up your sleeves and make an impact, we'd love to hear from you.