Field Sales Engineer: Technology Solutions

3 weeks ago

Concord, United States D&D Learning Spaces Full time

Field Sales Engineer: Technology Solutions


Location: Candidates need to be based in Northern California. Installations will be coordinated out of our Concord, California office.


Job Description: 

The Field Sales Engineer (FSE) is responsible for managing installation activities before, during and post-implementation. They are also expected to oversee installation personnel related to each installation on site. FSE will be responsible for connecting, troubleshooting and ensuring devices are live and connected. FSE’s will also be required to meet project deadlines and customer/management expectations, which in turn will help grow revenue in the division.


Basic Qualifications: 

·      Knowledge of software and simple wi-fi networking

·      Clean driving record (DMV)- driving record will be verified with DMV

·      Ability to consistently lift over 50 Lbs, kneel, squat 

·      Pass criminal background check and submit live screen fingerprints to government

·      Available M-F, Normal Business Hours (7:00 a.m. to 4:00 p.m.) and weekends as needed

·      Occasional out of town travel (2-3 days at a time) or evenings/weekends as needed based on customer requirements

·      Forklift experience is desirable, but not required

·      Construction experience also desirable- Use of power tools, such as powered drillers, concrete drills, etc. 

Basic Job Duties: 

·      Review customer orders in advance, plan and identify resources needed and collaborate on resource requirements and utilization with Installation Scheduler and other project coordinators of different divisions when needed

·      Conduct site surveys and interface with sales team, operations staff and clients

·      Assist in locating, evaluating and selecting subcontractors when needed, with help and approval from management

·      Perform installation duties

·      Oversee and assist team to assemble equipment, both subcontractors and staff

·      Plan and organize the most efficient methods for deployment

·      Conduct brief tailgate safety and planning meetings with team, onsite, with staff and subcontractors

·      Supervisory Responsibilities: The Project Lead does not directly supervise personnel, however may direct actions of multiple supporting positions on job site, such as other installers and subcontractors

·      Coordinate all punch list items, and ensure high-quality and on-time project completion

·      Ensure product returns from installations are handed back to order entry for resolution

·      Confirms final client acceptance and sign-off upon project completion

·      Determining location for on-site recycling, regional etc. and debris abatement

·      Participate in weekly internal status meetings with PL’s from other business sectors

·      Additional duties as required by the position not yet specified;

 

Technical Duties:

·      On-Site Device Set-Up and Configuration

·      In-Person and Remote Troubleshooting of company supplied systems

·      Integration and Configuration of installed classroom technology systems

·      Punchlist resolutions and customer follow-up

·      Oversee, Submit and Audit all Manufacturer and Warranty related claims and correspondence

 

Key Position Qualities and Work Ethic Expectations

·      Punctual (On-Time is 15-30 Minutes Early)

·      Accountable and a Positive attitude

·      Excellent communication skills 

·      Team player 

·      Attention to detail (paperwork completed for all Jobs) 

·      Participation in staff meetings

·      Acceptance of both positive and negative feedback

·      Interprets and acts upon both written and verbal instructions

·      Acts and communicates in a professional manner concisely and timely

·      Proactively seeks the next task

·      Professional appearance

·      Prepare in advance for projects, to assure details and products are available

·      Arrives prepared to work

·      Helps train other staff

·      Works without supervision

·      Accounts for time-worked, breaks, and all time-entry accurately for team

Hourly Rate Range: Starts at $25.00

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