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IT Field Service Technician

2 months ago

Bridgeport, United States Insight Global Full time

Skillset: IT Field Service Technician

Openings: 1

Location: Will be assigned a smaller territory in Connecticut, primarily in the Bridgeport and Milford areas

Duration: 6 Months – High possibility of either extension or conversion

Pay Rate: $18-23/hr

**Milage is reimbursed at 67 cents/mile**

Must haves:

• At least 3 years of experience with Face-To-Face Technical Support and troubleshooting in a Windows environment.

• Utilizing ServiceNow as a ticketing system or similar

• Great Customer Service personality for deskside support

• Familiarity with Microsoft Imaging

• Able to drive your own vehicle

• Vaccination against COVID-19 and the Flu

• HS Diploma

Plusses:

• Ability to troubleshoot network switches/connect cables in preparation for the network team to take over

• Experience with EPIC EMR

Job Description:

Insight Global is seeking a Field Service Technician to join the IT team of one of the largest healthcare systems in Connecticut. This person will be joining a team that supports around 200 sites throughout a territory with responsibilities including on-site support, installation, and maintenance. Utilizing ServiceNow, you will independently travel to clinic sites, troubleshoot technical issues, and produce detailed service reports. A key aspect of this role is building positive relationships with end users and ensuring optimal equipment performance as it will indirectly affect patient care. Projects, Incidents & Moves may require flexibility in availability to stay late or work a weekend as patient care cannot be put on hold.