Pega Support Engineer
4 weeks ago
Description:
Basic Responsibilities:
To serve as the technical subject matter expert for an assigned area providing moderately complex (Level 2) operational support to the organization. Ensure department objectives are met in operational stability, efficiency, asset management, change control, performance management, metric development, security, and integrity of systems. Provide operational support input related to application analysis, code review, design, and programming functions. Lead a support team that may or may not be matrixed.
Responsibilities:
· Respond to end users for Incidents and Problems for multiple Pega applications.
· Support a team of Level 2 engineers for Pega applications
· Coordinate Level 3 Support when required
· Ensure compliance with corporate Incident, Problem and Change Management Practices, standards and procedures
· Provide comprehensive day-to-day operational support
· Support and coordinate recovery operations in the event of operational failure
· Recommend, develop, and maintain complete and accurate documentation for supported environments
· Coordinate availability and performance monitoring activities and execution of scheduled maintenance activities
· Provide technical support and troubleshooting
· Perform analysis of applications and enhancements for process improvement or re-engineering
· Coordinate, document and evaluate unit testing for software defects
· Ensure compliance with standards, practices and processes
· Perform root cause analysis to identify and resolve recurring technical problems
· Coordinate integration of solutions with existing applications; identify and resolve existing and potential conflicts to ensure compatibility
· Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
· Build and maintain effective relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
· Ensure clear, concise and effective communication of material
· Flexible to on-call rotation needs, open to work in shifts including weekend coverage as per needs
· Perform other duties as assigned
Qualifications:
· Bachelor’s degree in Information Technology, or related field, or the equivalent combination of education, training, and experience
· 5+ years of experience in application support and incident and problem management
· 5+ years supporting Pega applications
· Experience in ITIL Service Operations including Incident, Problem, & Alert Management
· Experience leading/training junior team members on Pega application and incidents
· Strong knowledge of the PRPC Architecture and PRPC design and implementation
· Strong knowledge of Pega Application packaging, security, rulesets, portals, reports, and other Pega OOTB tools
Desired:
· Pega Certified System/Senior System Architect
· Strong experience on all Pega products including Robot Manager, Deployment Manager, AppFactory and CDH
· Extensive debugging skills in PRPC using tracer, clipboard and rules inspector
· Experience with PDC and server monitoring and agents monitoring
· Experience analyzing log files and reports from application sources
-
Pega Data Engineer
2 weeks ago
Vienna, United States Tandym Group Full timePega Data Engineer A Fortune 50 financial services company is seeking a highly motivated Pega Data Engineer for our client in the McLean, VA area. Overview: Develop technical solutions for importing and ingesting Customer Data into Pega CDH on Pega Cloud.The Data Engineer will be responsible for guiding the design, development, of company Data with a...
-
Pega Data Engineer
3 weeks ago
Vienna, United States Tandym Group Full timePega Data Engineer A Fortune 50 financial services company is seeking a highly motivated Pega Data Engineer for our client in the McLean, VA area. Overview: Develop technical solutions for importing and ingesting Customer Data into Pega CDH on Pega Cloud.The Data Engineer will be responsible for guiding the design, development, of company Data with a...
-
Pega Data Engineer
3 weeks ago
Vienna, United States Tandym Group Full timePega Data Engineer A Fortune 50 financial services company is seeking a highly motivated Pega Data Engineer for our client in the McLean, VA area. Overview: Develop technical solutions for importing and ingesting Customer Data into Pega CDH on Pega Cloud.The Data Engineer will be responsible for guiding the design, development, of company Data with a...
-
Mid-Level Pega CDH Data Engineer II
2 days ago
Vienna, United States Idexcel Full timeJob Title: Mid-Level Pega CDH Data Engineer IILocation: Vienna, VA/Pensacola, FL/San Diego, CADuration: Long TermHybrid Days in-office requirement: 2x a week or 8x a monthTop 3 Required Skills:Hands-on experience creating automated data pipelines using Pega DataFlow and other modern technology stacks for batch ETL or APIHands-on experience with Pega 8.X,...
-
Mid-Level Pega CDH Data Engineer II
2 days ago
Vienna, United States Idexcel Full timeJob Title: Mid-Level Pega CDH Data Engineer IILocation: Vienna, VA/Pensacola, FL/San Diego, CADuration: Long TermHybrid Days in-office requirement: 2x a week or 8x a monthTop 3 Required Skills:Hands-on experience creating automated data pipelines using Pega DataFlow and other modern technology stacks for batch ETL or APIHands-on experience with Pega 8.X,...
-
Senior Release Management
2 weeks ago
Vienna, United States Shuvel Digital Full timeBasic Purpose: Reviews Lower (non-Production) environments and associated activities to ensure compliance with Enterprise standards and the ISD Environments Management Directive, preventing, or documenting and/or remediating any known gaps. Additionally, ensure adequate preparation for implementation of IT Service modifications in the Production...
-
Remote Application Support
2 weeks ago
Vienna, United States Shuvel Digital Full timeDescription: To research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts and...
-
Remote Application Support
4 days ago
Vienna, United States Shuvel Digital Full timeDescription: To research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts and...
-
ETS Engineer IV
4 weeks ago
Vienna, United States Navy Federal Credit Union Full timeOverviewTo research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and...
-
ETS Engineer IV
4 weeks ago
Vienna, United States Navy Federal Credit Union Full timeOverviewTo research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and...
-
ETS Engineer IV
3 weeks ago
Vienna, United States Navy Federal Credit Union Full timeOverviewTo research, evaluate, design, implement, and maintain system and product solutions, applying knowledge of engineering principles. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts, and...
-
Vienna, Virginia, United States Amazon Full timeAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....
-
Control Engineer 3
3 weeks ago
Vienna, United States M.C. Dean, Inc. Full timeControl Engineer 3 - Tysons, Virginia Company Overview M.C. Dean is Building Intelligence™. As a leader and premier provider of cyber-physical systems, we spearhead the design, construction, operation, and maintenance of solutions essential to the nation's most recognizable mission-critical facilities, secure environments, complex infrastructure, and...
-
Control Engineer 3
2 days ago
Vienna, United States M.C. Dean, Inc. Full timeControl Engineer 3 - Tysons, Virginia Company Overview M.C. Dean is Building Intelligence™. As a leader and premier provider of cyber-physical systems, we spearhead the design, construction, operation, and maintenance of solutions essential to the nation's most recognizable mission-critical facilities, secure environments, complex infrastructure, and...
-
Devops Engineer
4 weeks ago
Vienna, United States Redefined Corp Full timeThe DevOps Engineer will join a 8 person Digital DevOps team and support the multiple Development/Experience Teams who are developing our next generation, Cloud-based banking system. While there will be some operations related tasks, the focus of this DevOps position is more on the Dev side of DevOps. By that we mean their primary focus will be on providing...
-
IT Engineer
6 days ago
Vienna, United States Tential Full timeIT Engineer We are seeking a skilled and experienced programmer to join our clients team in a REMOTE capacity. Our client operates within the financial sector, utilizing mainframe technology to support critical banking applications. Responsibilities: Identify, research, analyze, and troubleshoot programming bugs. Utilize expertise in COBOL, CICS, DB2,...
-
IT Engineer
2 weeks ago
Vienna, United States Tential Full timeIT Engineer We are seeking a skilled and experienced programmer to join our clients team in a REMOTE capacity. Our client operates within the financial sector, utilizing mainframe technology to support critical banking applications. Responsibilities: Identify, research, analyze, and troubleshoot programming bugs. Utilize expertise in COBOL, CICS, DB2,...
-
ETS Engineer IV
1 week ago
Vienna, United States Navy Federal Credit Union Full timeOverviewTo research, evaluate, design, implement, and maintain CI/CD tooling and pipelines, and deliver Azure infrastructure for development teams. To provide technical direction and DevOps engineering support for projects and infrastructure. Automate and improve development and release processes and secure the deployment process by integrating and managing...
-
ETS Engineer IV
1 week ago
Vienna, United States Navy Federal Credit Union Full timeOverviewTo research, evaluate, design, implement, and maintain CI/CD tooling and pipelines, and deliver Azure infrastructure for development teams. To provide technical direction and DevOps engineering support for projects and infrastructure. Automate and improve development and release processes and secure the deployment process by integrating and managing...
-
ETS Engineer IV
6 days ago
Vienna, United States Navy Federal Credit Union Full timeOverviewTo research, evaluate, design, implement, and maintain CI/CD tooling and pipelines, and deliver Azure infrastructure for development teams. To provide technical direction and DevOps engineering support for projects and infrastructure. Automate and improve development and release processes and secure the deployment process by integrating and managing...