Customer Experience

2 weeks ago

Houston, United States Tyndale Company, Inc. Full time

The Tyndale Company, an 8x Top Workplace winner and a proud woman-owned business, is growing with the addition of a new Customer Experience (CX) Application Support Engineer. This CX advocate will successfully enhance the quality in our customer facing systems working closely with our Account Management Team, CX Project Manager, and Sales Business Data Engineer to ensure our internal and external applications are free of defects. This engineer is passionate about our customers and is knowledgeable in Quality Assurance/UAT testing, technical customer service, and end user experience.


HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 day a week, and 4 days a week remotely. To be considered, candidates must reside within a commutable distance from our Tyndale headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX for onsite work as needed.


Responsibilities:

  • Oversee the day-to-day support for sales organization critical applications and follow through of system and customer incidents within the Sales Applications; escalate and provide internal communication/visibility to customer facing teams;
  • Assist in all aspects of Software Quality Assurance efforts, including successful UAT execution, communication of test results, and post UAT support; Incorporate lessons learned to improve test planning and execution;
  • Create, maintain and report UAT metrics including SLAs and KPIs;
  • Create Release processes and documentation to minimize customer impact during changes; provide training to internal team members as needed;
  • Diagnose and troubleshoot technical issues through effective questioning and problem-solving techniques; communicate technical information to customers in a clear and understandable manner;
  • Ensure timely resolution of tickets and incidents, minimizing downtime of technical defect, and documenting findings through IT ticket submission of customer interactions, issues reported, solutions provided, and any additional follow-up required;
  • Observe trends with technical issues and recommend improvements to increase efficiency or customer experience;
  • Interact with customers via phone, email, or remote assistance tools; Maintain a professional and customer-focused demeanor during interactions;
  • Develop and maintain a deep understanding of Tyndale service offerings and website technologies; Stay updated on new service and website features;
  • Develop training materials for Sales Org team members on new program services and technical updates to existing services; Identify areas of systems training opportunity through IT ticket system insights;
  • Develop test cases scenarios that validate and ensure software development for customer and Sales Organization applications fulfill the intended functional requirements, both manual and automated/scripted tests;
  • Active participation in study team meetings to identify solutions that drive performance, efficiency, and improved customer experience; advocate for innovation and automation;
  • Act as a liaison with internal technology and customer facing teams to design, coordinate, and execute approved managed program customization requests;
  • Responsible for Sales Organization reporting and dashboard needs, ensuring accuracy, and consistent usage across customer facing teams;
  • Responsible for large data requests from Sales Org team members;
  • Serve as Subject Matter Expert to support IT Development and Quality Assurance in cross-functional teams;
  • Advocate for a customer-centric culture within the organization;


Qualifications:

  • HS Diploma or equivalent required; BA/BS degree preferred.
  • Understanding of relational database concepts and architecture required.
  • Ability to analyze data, build dashboards, and get insights;
  • 2 years of experience in Quality Assurance application testing, including smoke and regression and UAT testing strongly desired.
  • SFDC, AWS, and/or Zendesk knowledge desired
  • Experience performing bug/incident investigation, root cause analysis, and reporting trends to development teams is preferred;
  • Tyndale technical or customer team experience a plus.
  • Excellent time management and organizational skills.
  • Excellent verbal and written communication skills.
  • Strong analytical problem solving and decision-making skills.
  • Ability to work efficiently and independently; Ability to collaborate cross-functionally with multiple stakeholders throughout the company, ranging from IT Teams to business-focused groups with focus on driving prompt resolution
  • Ability to handle difficult or sensitive situations with diplomacy and tact.
  • Detail oriented and maintain a high level of accuracy in their work.
  • Process management and implementation to ensure internal efficiency to drive exceptional customer experiences;


Benefits:

  • Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
  • Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
  • Financial Compensation: Competitive salary, 401(k) with match, and bonus opportunities.
  • Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
  • Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.

​​​​​​​

About Tyndale

Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience. We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.

Qualified candidates are encouraged to apply on our website, www.tyndaleusa.com/careers.

E.O.E

  • Customer Experience Associate

    2 months ago

    Houston, United States Insolation Technology Ltd Full time

    About the job Customer Experience Associate Customer Experience Associate Do you love listening to and helping others with immediate solutions and enjoyable customer experiences? Are you a tenacious problem-solver committed to enhancing customer service? Our team in Insolation Technology LTD Customer Center would love to meet you! As a Customer experience...

  • Customer Experience Advocate

    10 hours ago

    Houston, Texas, United States Allura USA Full time

    About the RoleWe are seeking a dedicated Customer Experience Advocate to join our team at Allura USA.Job SummaryThe ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to work effectively both independently and as part of a team.Key Responsibilities:Serve as the primary point of contact for customers via phone,...

  • Customer Experience Associate

    2 days ago

    Houston, United States NorthStar Memorial Group Full time

    NorthStar Memorial Group is seeking a Customer Experience Associate at the Home Office in Houston, TX. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently and challenge the status quo. Passion is at the heart of everything we do - from...

  • Customer Experience Associate

    2 days ago

    Houston, United States Gulf Coast Regional Blood Center Full time

    Gulf Coast Regional Blood Center Location: 9990 Fannin Street, Houston, TX Position Title: Customer Experience Associate DEPARTMENT: Customer Experience Department Join our team of heroes!Gulf Coast Regional Blood Center has an exciting opening for a Customer Experience Associate responsible for the development, delivery and efficacy of programs to...

  • Customer Experience Ambassador

    13 hours ago

    Houston, Texas, United States Sonic Automotive Full time

    About UsLone Star Chevrolet, a Sonic Automotive family dealership, is committed to providing exceptional customer experiences. Our 100+ dealerships prioritize your success and growth professionally.Job SummaryWe are seeking a Customer Experience Ambassador to join our team. As a key member of our service department, you will be responsible for ensuring...

  • Customer Experience Associate

    4 weeks ago

    Houston, Texas, United States A3H Foods, LLC Full time

    At A3H Foods, LLC, we're looking for exceptional individuals to join our team as Customer Experience Associates. In this role, you will play a critical part in delivering a WOW guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for our valued customers.Key Responsibilities:Model a guest-centric...

  • Customer Experience Associate

    3 months ago

    Houston, United States Boxer Property Management Full time

    Job DetailsJob Location Houston - Southwest - Houston, TX Position Type Full Time Education Level 2 Year Degree Travel Percentage None Job Shift Any Job Category Customer Service Description The Customer Experience Associate provides administrative support to our Leasing and Property Management Teams as well as the corporate office. When functioning as...

  • Customer Experience Associate

    2 days ago

    Houston, Texas, United States Chick-fil-A Full time

    Chick-fil-A Team Member RoleWe are seeking a motivated and enthusiastic Team Member to join our dynamic team at Chick-fil-A. As a Team Member, you will be an integral part of delivering exceptional customer experiences and contributing to the success of our restaurant.About UsAt Chick-fil-A, we pride ourselves on serving delicious food and providing...

  • Customer Experience Specialist

    11 hours ago

    Houston, Texas, United States 7 Leaves Houston Store 1 Llc Full time

    We are seeking a Customer Experience Specialist to join our team at 7 Leaves Houston Store 1 Llc in Houston, TX. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service and ensuring that every guest has a positive experience.Job Description:Taking orders and handling cash and credit transactions with accuracy...

  • Customer Experience Coordinator

    2 months ago

    Houston, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Customer Experience Representative

    11 hours ago

    Houston, Missouri, United States Wal-Mart Stores , Inc. Full time

    **Company Overview**Wal-Mart Stores, Inc. is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. **Salary Range**The estimated hourly wage range for this position is **$14.00 to $26.00**, with additional compensation including annual or quarterly performance incentives and premiums based...

  • Customer Experience Ambassador

    4 days ago

    Houston, Texas, United States Global Partners Full time

    About UsAt Global Partners, we've been delivering exceptional customer experiences for over 75 years through our nearly 1600 locations. We're a company that's built on people and relationships, and we're proud of our commitment to creating career paths and development programs for all roles in the organization.A Competitive SalaryWe offer a competitive...

  • Customer Experience Representative

    1 day ago

    Houston, Texas, United States Smashburger Full time

    At Smashburger, we're committed to delivering exceptional service to our guests. As a Customer Experience Representative, you'll play a vital role in ensuring that every guest receives the Gold Standard experience.About the RoleThis is a dynamic position that requires a high level of knowledge about our menu items and services. You'll be expected to make...

  • Customer Experience Specialist I

    3 weeks ago

    Houston, United States Iproa, Inc. Full time

    Why Work for i-PRO i-PRO became independent from Panasonic in October 2019. We strive to capture moments of underlying truth to better support the decisions of those professionals who protect and save lives, providing a safer and more peaceful world. Every day, we work hard to deliver new value to society, and we are working together to solve our customers'...

  • Customer Experience Specialist

    1 week ago

    Houston, United States Percepta Full time

    The Customer Service Representative (CSR) will work with customers to earn and retain their loyalty by quickly and accurately addressing their inquiries. The CSR will successfully answer a range of inquiries related to product features, functionality, and related services by carefully listening to the customer and leveraging skills learned during training...

  • Customer Experience Specialist

    4 weeks ago

    Houston, United States Posigen Full time

    Answer questions regarding Posi. Gen contractual obligations, system performance, and maintenance. Receive incoming and outbound calls to customers. Comply with regulatory and Company policies at all times. Deliver a consistent and professional level Customer Experience, Bilingual, Specialist, Customer Service, Experience, Retail

  • Customer Experience Representative

    3 weeks ago

    Houston, United States Primary Services Full time

    Primary Service is thrilled to introduce the Customer Experience Representative role - a perfect launchpad for individuals inspired to step into an entry-level sales career! This position is ideal for those who thrive in dynamic, customer-focused environments, whether you’re bringing call center experience or are eager to gain it. If you’re ambitious,...

  • Customer Experience Representative

    3 weeks ago

    houston, United States Primary Services Full time

    Primary Service is thrilled to introduce the Customer Experience Representative role - a perfect launchpad for individuals inspired to step into an entry-level sales career! This position is ideal for those who thrive in dynamic, customer-focused environments, whether you’re bringing call center experience or are eager to gain it. If you’re ambitious,...

  • Customer Experience Representative

    3 weeks ago

    Houston, United States Primary Services Full time

    Primary Service is thrilled to introduce the Customer Experience Representative role - a perfect launchpad for individuals inspired to step into an entry-level sales career! This position is ideal for those who thrive in dynamic, customer-focused environments, whether you’re bringing call center experience or are eager to gain it. If you’re ambitious,...

  • Sales and Customer Experience Expert

    1 day ago

    Houston, Texas, United States Lush Handmade Cosmetics Full time

    About Us:Lush Handmade Cosmetics is a leading manufacturer of handmade cosmetics that promotes sustainability, social justice, and environmental responsibility. Our products are made from natural ingredients and are free from animal testing, artificial fragrances, and synthetic colors.Job Overview:We are seeking a Sales and Customer Experience Expert to join...