Freight Forwarder Customer Service

1 month ago

Elk Grove Village, United States NNR Global Logistics Full time

We invite you to learn more about NNR Global Logistics USA Inc. through our businesses and our rich history of growth at nnrglobal.com . It is our mission to commit to the promotion and success of our team members. Whether working in our local branch or a corporate role, our teams come from diverse backgrounds, are driven by the ability to deliver results by thinking big and insisting on the highest standards. Join our one of our progressive teams and help us give our customers the best experience possible

A Nishitetsu Group Company Global headquarter is located in Tokyo, Japan. A people-centric organization, satisfying in excess of 1 million customers - every day. Aligned to our Corporate Philosophy, our mission is to ensure our customers, our employees and anyone engaging with NNR, experience Confidence, Comfort and Enjoyment.

NNR Global Logistics Inc. provides a comprehensive benefits package and a work environment that encourages your growth and supports the mutual success of our people and our company. Training is provided throughout the year at all levels of the organization to strengthen our teams and promote additional growth. NNR Global Logistics USA Inc. benefits give you the flexibility and control to choose the benefits that make the most sense for you and your family.

  • Medical, Dental, Vision, RX plans provide “optimal choices for individual and family needs”
  • Wellness benefits “up to $400 annually”
  • 401K Plan "NNR Global Logistics USA Inc. matches 2% of your contributions."
  • Benefits easy access from “App based program”
  • Paid Time Off earned “after 90 days”


JOB SUMMARY

Responsible for working both cooperatively with the Operations staff and the Branch Manager to grow existing customers, create new customers and exceed to maintain competitive service rates and increase NNR’s market share while increasing customer service. Handle and coordinate customers demand between sales and operation staff, take care of cargo claims and close files.

Duties & Functions

Essential:

• Perform customer service duties with correspondence to customers and overseas partners, e-mails fax, etc

• Provide customers with shipping information, inbound/outbound transaction and inventory status information.

• Conduct telephone sales to prospective customers. Set up and maintain customer files and profiles.

• Update airline rates for sales department files.

• Gather inventory data, rate files, and create reports. Update statement data and issue Invoices for customers in a timely manner.

• Communicate with customers following sales and activities to ensure ongoing customer satisfaction and resolve any complaints.

• Contact customers who have not shipped regularly to determine shipping status.

• Assist operation staff with correspondence e-mails, faxes, etc.

• Perform other duties as requested

QUALIFICATION STANDARDS

Education & Experience:

• High School diploma or GED.

• Prior Customer Service experience preferred

• Thorough knowledge of the freight forwarding industry for both International and Domestic.

• Basic knowledge of sales.

• Knowledge of inventory control.

• Proficient in PC skills (Word, Excel, PowerPoint, etc.)

• Ability to use basic math skills to calculate freight, storage, duty and other charges.

Physical requirements:

• Flexible and long hours sometimes required.

• Light/Medium work - Exerting up to 25 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull, or otherwise move objects.

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