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International Operations Coordinator

2 months ago

Elk Grove Village, United States SEKO Logistics Full time
Job Description:

KEY ACCOUNTABILITIES INCLUDE:
  • Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and internationally and obtain Proof of Deliveries (POD) on all orders.
  • Produce all necessary documents, bills of lading, etc.
  • Answer phones, book, and work with all shipments with carriers. Provide excellent customer service and communication with our customers and vendors.
  • Research and respond to any agent requests. Work with vendor-specific websites to set up and track shipments.
  • Determine routings for overseas and origins if required.
  • Negotiate rates with carriers, vendors, and agents. Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers.
  • Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.
  • Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately.
  • Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.
  • Communicate pending work and/or unresolved problems to shift personnel and the operations manager.
  • Accurately manage and maintain departmental administrative tasks such as accounting, reporting and recordkeeping in accordance with internal policies and state and federal regulations.
  • Enter pickups and route freight, then file documents after completion.
  • Enter new accounts and/or do maintenance on account files when needed.
  • Entering & maintaining customer tariffs in domestic operating system, SEKO RED NA.
  • Process cargo manifests, calculate charges, and coordinate all areas of freight release.
  • Proactively solicit customer feedback and provide innovative solutions to customer service issues/barriers
  • Must be aware of FAA Security program, packaging and crating procedures, and hazardous materials management.
  • Comply with SEKO's C-TPAT Security Profile TSA Certified and SEKO's Core Values
  • Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
  • Other duties as assigned by management.
REQUIREMENTS:
  • Excellent customer service and interpersonal skills required with ability to effectively communicate orally and in writing. Must have a positive attitude and be professional.
  • Intermediate proficiency in Microsoft Office, internet and web-based applications and job specific software applications. Must have data entry experience.
  • Ability to add, subtract, multiply and divide using units of U.S. and/or international currency, weight, volume, and distance measurements. Compute rate, ratio, and percentages.
  • Effectively participates in department projects related to assigned area of responsibility.
  • Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding.
  • Have experience in multimodal logistics with functional knowledge of TSA, C-TPAT and Hazmat
  • Language Skills -- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; Speak effectively before groups of customers or employees of organization
  • Write routine reports and correspondence, enter all shipment info into SEKO system
EDUCATION & EXPERIENCE:

Minimum:
  • High School Diploma or GED required.
  • Minimum four years' freight forwarding experience.
  • Must be a self-starter and have excellent organizational skills
Preferred:
  • Bachelor's Degree preferred or equivalent combination of work experience


SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.