Microsoft Dynamics Consultant
4 weeks ago
Business Analyst (Microsoft Dynamics 365)
Contract-to-Permanent Hire
Libertyville or Northfield, IL (hybrid)
Summary
In this role, you will be part of a growing CRM team and help deliver new IT system capabilities of Microsoft Dynamics 365. This involves working closely with stakeholders to understand business requirements, analyze processes, and provide solutions that enhance CRM capabilities. This includes requirement gathering, process/system design, functional testing, deployment, support, and maintenance. The ideal candidate will have a strong background in business analysis, with a focus on CRM systems, as well as have a keen understanding of using CRM to help deliver efficiency, automation, and productivity gains for the Sales organization.
Responsibilities
- Collaborate with stakeholders to gather and document business requirements for MS D365 CRM system enhancements and new implementations.
- Serve as a Subject Matter Expert (SME) within all aspects of CRM modules and analyze business processes.
- Analyze business processes and provide recommendations for improving the effectiveness of the company's CRM strategy.
- Develop detailed functional specifications and use cases to guide the development and implementation of CRM solutions.
- Work with the development team to ensure that solutions are aligned with business requirements and delivered on time using Agile practices.
- Facilitate requirements gathering, develop user stories, process flows, use cases and assist user acceptance testing (UAT) and provide training and support to end-users.
- Monitor and evaluate the performance of CRM systems and recommend enhancements to improve efficiency and effectiveness.
- Stay up to date with industry trends and best practices in CRM systems and business analysis.
- Adhere to IT governance and delivery policies like change management, data retention, etc.
Qualifications
- 10 years of overall experience, preferably in IT delivery/consulting.
- Demonstrated experience working in large enterprise projects.
- Proven experience as a Business Analyst, preferably with a focus on CRM systems.
- Strong understanding of the built-in functionality of the Dynamics 365 Sales module.
- Demonstrated ability to work well with business, technical, governance, and other organizational groups.
- Knowledge of industry best practices and processes deployed in CRM systems.
Preferred
- Certification in Business Analysis (e.g., CBAP, PMI-PBA).
- Familiarity with data analysis and reporting tools.
- Exposure to integration with ERP systems such as SAP, Oracle.
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