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Customer Service Operations Specialist
2 months ago
Our client, a US Fortune 250 company and a global Medical technology corporation serving customers in Clinical Labs, Health care research & Pharmaceutical industry, seeks an Customer Ops Supervisor
_______________________________________________
NOTE: THIS IS HYBRID ROLE & ONLY W2 CANDIDATES
Position: Lead Content Writer (Job Id – 24-00976)
Location: New York NY 10003 (HYBRID 3 DAYS ONSITE/2 DAYS REMOTE)
Duration: 12 Months + Possible Extension
*** Candidate must be authorized to work in USA without requiring sponsorship ***
____________________________________________________________
JOB DESCRIPTION:
- The Senior Specialist will support and assist the Section Manager in administrative, technical financial and/or operational performance and controls, quality review and employee development functions. Analyze trends and develop strategies to achieve excellent quality, courteous and efficient service to the customers. Develop and recommend new programs or enhancements to existing programs which result in productivity and quality improvements. Analyze activities to ensure the attainment of corporate and departmental goals and standards and that these activities are in compliance with all corporate and Department policies and procedures as well as PSC rules and regulations. Will ensure the implementation of Company safety, health and environmental programs as well as ensuring that safe work practices are followed, and the environment is fully protected in accordance with Company Policy and governmental.
- Identifies impediments to excellent customer service and develops programs/procedures to overcome them; develop and implement performance measurements to monitor quality customer service and productivity.
- Develops business and technical requirements for key projects and processes changes.
- Supervise Management and Union employees as well as performing all administrative tasks associated.
- Monitors and evaluates expenditures for labor and non-labor (materials and supplies, petty cash, etc.) as compared to prescribed limits detailed in the annual budget for the assigned area/project.
- Conducts announced and unannounced reviews to measure overall customer satisfaction and ensure timely and efficient compliance with policies and procedures; develops recommendations for improvement and follow-up to ensure they are instituted.
- Performs and documents operational reviews of the section's activities; recommends improved procedures, as appropriate, and ensures their implementation.
- Ensures consistency of processes within the section and innovates when appropriate to achieve departmental objectives within established cost constraints.
- Interface with outside agencies and firms, utility companies, security, customers, and senior management, providing information, testimony and collaboration, as appropriate. Develop relationships with various government agencies, other departments and vendors to enhance and promote Customer Operations.
- Encourages a workplace environment that fosters professionalism, safety, honesty, courtesy, excellence and teamwork.
- Effectively communicates and enforces the Company's policies governing safety, code of conduct, EEO, security, chemical and substance abuse, discipline and collective bargaining agreement.
- Performs special assignments as directed by the Section Manager, General Manager, and Senior Vice President
- Perform other related tasks and assignments as required.
JOB REQUIREMENTS:
- Education: Bachelor's Degree And 3 years of work experience
- Associate's Degree And 4 years of work experience
- High School Diploma/GED And 5 years of related work experience.
- 5-7 years’ work experience in Customer Service. Knowledge of all facets of Customer Operations including, but not limited to Customer Accounting, Gas & Electric Service Rates, Customer Relations, Investigations (Complaint and Billing), Auditing, and Employee Relations. Prior supervisory experience is essential.
- Must have experience with system development projects, including developing, documenting and testing business and technical requirements.
- Exhibits a deep commitment to excellence and a keen attention to detail.
- Ability to make timely and sound decisions and takes initiative in attaining a high level of customer satisfaction.
- Possesses excellent analytical, verbal and written communications skills.
- Must have experience working independently and making sound business decisions.
- Must have experience handling multiple assignments, changing priorities and meetings tight deadlines
________________________________________________
If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. We're driven, people driven.
Bhupesh Khurana
Senior Technical Recruiter
Email: bkhurana@ameritconsulting.com
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
