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Production Support Engineer
2 months ago
Job title: Technical Production Support Engineer
Location: Chicago, IL Must be onsite 3 days/week Tuesday - Thursday
Duration: 6 Months (Possibility of Extension)
HM Notes:
- Support Experience:
- Provide product support for business applications.
- Hands-on resolution of client issues.
- Familiarity with application support, specifically in managing Incidents (INCs).
Technical Requirements:
- Java & Oracle:
- Must have experience with Java and Oracle databases as key components of the tech stack.
- Java coding experience is beneficial, particularly for UI-level assessments.
- Playbooks & SOPs:
- Review and follow Standard Operating Procedures (SOPs) and playbooks as part of the support process.
Collaboration & Communication:
- Ticket Management:
- Interact with users submitting support tickets and assist them using ServiceNow for incident management.
- Team Interactions:
- Collaborate closely with the engineering team and other stakeholders to resolve issues effectively.