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Production Support Engineer

2 months ago


Chicago, United States SPECTRAFORCE Full time

Job title: Technical Production Support Engineer

Location: Chicago, IL Must be onsite 3 days/week Tuesday - Thursday

Duration: 6 Months (Possibility of Extension)


HM Notes:

  • Support Experience:
  • Provide product support for business applications.
  • Hands-on resolution of client issues.
  • Familiarity with application support, specifically in managing Incidents (INCs).

Technical Requirements:

  • Java & Oracle:
  • Must have experience with Java and Oracle databases as key components of the tech stack.
  • Java coding experience is beneficial, particularly for UI-level assessments.
  • Playbooks & SOPs:
  • Review and follow Standard Operating Procedures (SOPs) and playbooks as part of the support process.

Collaboration & Communication:

  • Ticket Management:
  • Interact with users submitting support tickets and assist them using ServiceNow for incident management.
  • Team Interactions:
  • Collaborate closely with the engineering team and other stakeholders to resolve issues effectively.