Tour Guide

1 week ago


Lexington, United States Bespoken Spirits Inc. Full time

We seek a dynamic and enthusiastic individual to join our team as a Bartender and Tour Guide at Bespoken Spirits. The successful candidate will play a dual role, creating an exceptional experience for our guests at the bar and during distillery tours. This position requires a passion for spirits, a deep understanding of our distillation process, and a commitment to delivering top-notch customer service.

Key Responsibilities:

Bartending:

  • Prepare and serve various beverages, including cocktails, spirits, and non-alcoholic drinks, ensuring high-quality service and presentation.
  • Maintain a clean and organized bar area, adhering to health and safety regulations.
  • Provide recommendations and educate customers about different spirits and cocktails, enhancing their experience.
  • Manage bar inventory, including ordering supplies, stocking shelves, and conducting regular stock checks.
  • Handle credit transactions accurately, ensuring all sales are correctly recorded.
  • Assist in creating and updating the cocktail menu to reflect seasonal and product offerings.
  • Ensure compliance with all alcohol-serving regulations and company policies.

Tour Guide:

  • Conduct engaging and informative tours of the distillery, highlighting our products' history, production process, and unique features.
  • Educate guests on the distillation process, ingredients, and craftsmanship in producing our spirits.
  • Answer guest questions knowledgeably and enthusiastically, providing an exceptional customer experience.
  • Assist in coordinating tour schedules and managing group bookings.
  • Support marketing efforts by participating in events and promoting distillery products and tours.
  • Collect and record visitor feedback to continually improve tour experiences.
  • Maintain a clean and welcoming environment for all guests visiting the distillery.

Qualifications:

  • Previous experience in bartending, preferably in a setting that involves craft spirits or cocktails.
  • Experience in a customer service or hospitality role, with a passion for interacting with people.
  • Knowledge of spirits, particularly the distillation process, and an interest in learning more about the craft.
  • Strong communication skills, with the ability to present information clearly and engagingly.
  • Ability to handle multiple tasks in a fast-paced environment and remain calm under pressure.
  • Must be 21 years of age or older, with a valid driver’s license and reliable transportation.

Skills and Attributes:

  • Excellent customer service and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Enthusiasm for spirits and the craft of distilling.
  • Strong organizational skills and attention to detail.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Ability to stand for extended periods and lift up to 50 pounds.

Education:

  • High school diploma or equivalent; additional training or certification in hospitality, bartending, or tour guiding is a plus.

Benefits:

  • Competitively hourly wage plus tips and bonuses.
  • Employee discounts on distillery products.
  • Opportunities for professional development and growth within the company.
  • Fun and engaging work environment in a growing industry.

 

 

 


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