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Executive Desktop Support Specialist

1 month ago

Indianapolis, United States Insight Global Full time

Title: Executive Desktop Support Specialist

Duration: Permanent

Location: New York Area

Travel: Up to 50%


Responsibilities:


Executive Support:

  • Provide 24/7/365, personalized technical support to C-suite executives, senior management, and other key stakeholders.
  • Understand the unique needs and preferences of each executive and tailor support accordingly.
  • Handle urgent requests promptly and professionally.
  • Drive technology projects necessary for executive requirements and manage technology communication/s and changes to firm technology policies that impact the executive experience.
  • Travel to corporate offices, residential properties, client sites and/or travel destinations as necessary.

Desktop Support:

  • Troubleshoot and resolve all reported technology problems, including in office, residential properties, and client/travel locations.
  • Support mobile devices, iPhones, iPads including MDM’s, policies etc.
  • Ensure seamless integration of multiple technologies.

Application Support:

  • Assist executives with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.).
  • Troubleshoot application-related problems and provide timely solutions.
  • Collaborate with IT teams to address any compatibility issues.

Remote and On-Site Support:

  • Provide remote support for executives working from home or traveling.
  • When necessary, offer on-site assistance for critical issues or hardware replacements.

Security and Compliance:

  • Educate executives on security best practices.
  • Ensure compliance with company policies and data protection regulations.
  • Monitor and address any security vulnerabilities.

Documentation and Training:

  • Maintain accurate records of support requests, resolutions, system configurations.
  • Create user-friendly guides and tutorials for common tasks.
  • Conduct training sessions for executives as needed.

Collaboration:

  • Work closely with other IT teams (network, infrastructure, security) to resolve complex issues.
  • Collaborate with vendors for hardware repairs and software licensing.

Continuous Improvement:

  • Stay updated on industry trends, emerging technologies, and best practices.
  • Propose enhancements to existing processes and tools.


Qualifications:

Education: Bachelor’s degree in computer science, Information Technology, or related field (preferred but not mandatory).

Experience:

  • Minimum of 10 years of experience in technical support or desktop support roles.
  • Extensive experience in supporting Windows operating systems, Microsoft Office suite (365) and MacOS.
  • Familiarity with JAMF, Intune, Azure environments, DaaS (AWS/AVD) is a plus.

Skills:

  • Excellent critical thinking, problem-solving abilities and precise attention to detail.
  • Strong communication and interpersonal skills, able to articulate technical concepts to non-technical people.
  • Ability to work independently and prioritize tasks effectively.
  • Customer-focused mindset, strong passion for serving the customer.
  • Comprehensive and broad knowledge of all aspects of IT solutions and services
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional (ACSP) are advantageous.