Information Technology Service Desk Manager
1 month ago
***NO C2C*** ***NO VISA SPONSORSHIP***
Location - Daytona, FL
Work - Contract to Hire
Detail –
• 100% health, vision, and dental benefits with 3+ weeks of PTO upon conversion
•Minimum 5 years of experience in IT service desk management.
•Proven experience in implementing and maintaining ITIL best practices.
•Strong understanding of IT service desk ticketing systems and knowledge base solutions.
•Lead and manage a team of service desk analysts, providing coaching, mentoring, and performance management.
•Implement and maintain ITIL best practices to optimize service desk operations, including incident, problem, change, and service request management.
•Develop and implement service desk policies, procedures, and workflows to ensure consistent and high-quality service delivery.
•Analyze service desk metrics and reports to identify areas for improvement and implement process changes to enhance efficiency and effectiveness.
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