Senior Solutions Engineer

1 month ago

New York, United States Global-e Full time

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth.

We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.


We're looking for a skilled and enthusiastic Senior Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e.


The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e’s systems, as well as taking client’s feedbacks, inputs and requests back to the Product and R&D teams.


Responsibilities:

  • Help clients understand the power and flexibility of Global-e’s platform, explaining technical features and problem-solving any potential roadblocks
  • Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments
  • Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness
  • Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
  • Provide ongoing education and technical assistance to current partners and integrate clients
  • Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects - act as the Product’s and R&D’s teams mediator
  • Take part in building best practices and supporting the broader team


Requirements:

  • 4 years' experience in solution design/integration with direct client interaction, in a SaaS-based environment - solutions engineer role preferred
  • Strong communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
  • BA/BS/master's degree in computer science or another technical field
  • Firm understanding of systems integration concepts, API implementation (RESTful services), and relational databases (SQL)
  • Established problem-solving skills and troubleshooting abilities
  • Willingness to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space; as well as
  • Ability to multitask and work well under deadlines in a changing environment
  • Previous experience in eCommerce and Logistics/Operations environment is a strong advantage.


Salary range: $140,000/yr - $165,000/yr

Global-e is an equal-opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

Our people play a key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.

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