Quality Analyst

4 weeks ago


Cincinnati, United States Encore Technologies Full time

Quality Analyst - Workspace


Location: Cincinnati, Ohio

Work Schedule: 1st Shift, Monday-Friday

Work Environment: Onsite


Minimum Qualifications:

  • Education & Experience: 1-2 years of relevant experience or an associate degree in a technical field.
  • Technical Skills: Basic to intermediate understanding of quality inspection processes, including documentation and reporting. Experience in IT Support or related fields is preferred.
  • Nice to Have: Familiarity with Calabrio (Cisco tool) for call monitoring and analysis.


Core Responsibilities:

As a Quality Analyst, you will play a vital role in reviewing and analyzing call quality to ensure high standards of service delivery. You will be responsible for evaluating calls, providing feedback, and generating reports to support continuous improvement initiatives.


Key Duties:

  • Review recorded calls for quality assurance and compliance with service standards.
  • Analyze call interactions to identify strengths and areas for improvement.
  • Provide constructive feedback to team members to enhance performance.
  • Document findings and generate reports on call quality metrics.
  • Collaborate with team leads and managers to address quality issues and implement best practices.
  • Participate in training sessions to improve call-handling skills across the team.


Physical and Mental Demands:

Physical Requirements:

  • Primarily sedentary work but may require standing and walking for up to 15% of the time.
  • Regularly required to sit, talk, hear, and use hands to operate standard office equipment.
  • Ability to ascend and descend stairs as needed.
  • Specific vision requirements include close vision and the ability to adjust focus.


Mental Requirements:

  • Strong written and verbal communication skills are essential.
  • Ability to read and interpret data and documents, analyze and solve problems, and perform detailed work on multiple tasks.
  • Must maintain composure in a fast-paced environment focused on quality and accountability.


Work Environment:

  • Primarily an office setting with standard office equipment available.


Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.


  • Quality Analyst

    3 weeks ago


    cincinnati, United States Encore Technologies Full time

    Quality Analyst - WorkspaceLocation: Cincinnati, OhioWork Schedule: 1st Shift, Monday-FridayWork Environment: OnsiteMinimum Qualifications:Education & Experience: 1-2 years of relevant experience or an associate degree in a technical field.Technical Skills: Basic to intermediate understanding of quality inspection processes, including documentation and...

  • Quality Analyst

    4 weeks ago


    cincinnati, United States Encore Technologies Full time

    Quality Analyst - WorkspaceLocation: Cincinnati, OhioWork Schedule: 1st Shift, Monday-FridayWork Environment: OnsiteMinimum Qualifications:Education & Experience: 1-2 years of relevant experience or an associate degree in a technical field.Technical Skills: Basic to intermediate understanding of quality inspection processes, including documentation and...


  • Cincinnati, United States Total Quality Logistics Full time

    About the role: As a TQL Legal Compliance Analyst you will assist the Legal Department in the development, enhancement, retention, and documentation of compliance-related activities. Responsibilities include processing the compilation, maintenance and analysis of compliance-related data and records. The Legal Compliance Analyst will maintain effective...


  • Cincinnati, United States Saxon Global Full time

    The Quality Assurance Analyst will be responsible for working closely with internal 84.51° product owners and business users to understand requirements, translate those into test cases, execute those test cases, and track progress and defects for testing. Minimum Skills required: • Experience in quality assurance testing of new and existing software and...


  • Cincinnati, United States Worldpay Full time

    Worldpay, LLC seeks Quality Assurance Analyst Senior in Cincinnati, OH to develop, maintain, and upgrade manual or automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans. Perform usability testing for total system performance, reliability, scalability, and security. Triage issues, react well...


  • Cincinnati, United States Smithfield Foods Full time

    If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We‘re looking for motivated people who want to join our team and grow lasting...


  • Cincinnati, United States Smithfield Foods Full time

    If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub.A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We‘re looking for motivated people who want to join our team and grow lasting...

  • Business Analyst

    1 week ago


    Cincinnati, United States Vaco Full time

    Business Analyst - Full-Time Hybrid Role in Downtown CincinnatiVaco is seeking an experienced Business Analyst to join our team for a full-time, hybrid opportunity in downtown Cincinnati. We're looking for a talented professional with strong IT Business Analyst skills who is ready to build a long-term career within an organization committed to growth and...


  • Cincinnati, United States Smithfield Foods Full time

    If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an American food company with a leading position in packaged meats and fresh pork products. We're looking for motivated people who want to join our team and grow lasting...

  • IT Risk Analyst

    2 weeks ago


    Cincinnati, United States Ascendum Solutions Full time

    Job DescriptionThe IT risk analyst supports the IT risk management practice, which ensures risk is proactively identified, decisioned, communicated and monitored. The primary responsibilities of the IT risk analyst are to perform assessments of potential risk exposures and prepare actionable risk reporting. In this role, it is critical to foster strong...

  • IT Risk Analyst

    2 weeks ago


    cincinnati, United States Ascendum Solutions Full time

    Job DescriptionThe IT risk analyst supports the IT risk management practice, which ensures risk is proactively identified, decisioned, communicated and monitored. The primary responsibilities of the IT risk analyst are to perform assessments of potential risk exposures and prepare actionable risk reporting. In this role, it is critical to foster strong...

  • CRM Analyst

    22 hours ago


    Cincinnati, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to permanent employment opportunity for an CRM Analyst in the Non-Profit industry located in Cincinnati, Ohio. As an CRM Analyst, you will primarily focus on CRM system management and enhancements, ensuring effective user experiences and data integrity.Responsibilities:• Ensure the efficient and...

  • Quality Assurance Lead

    13 hours ago


    Cincinnati, United States Worldpay Full time

    Job Description Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly...


  • cincinnati, United States Vaco Full time

    Vaco is hiring experienced Business Analysts for multiple opportunities in Cincinnati, Ohio. The Business Analyst role is fully onsite in downtown Cincinnati (45202). Thea ideal candidate will have deep, professional experience working in a waterfall environments and knowledge of the Agile process. We are looking for someone who understands the Business...


  • Cincinnati, United States Vaco Full time

    Vaco is hiring experienced Business Analysts for multiple opportunities in Cincinnati, Ohio. The Business Analyst role is fully onsite in downtown Cincinnati (45202). Thea ideal candidate will have deep, professional experience working in a waterfall environments and knowledge of the Agile process. We are looking for someone who understands the Business...

  • Business Analyst

    2 months ago


    Cincinnati, United States TalentNow Full time

    Job Summary:We are seeking a Business Analyst to manage the product lifecycle and work closely with cross-functional teams to drive the successful evolution of TalentNow VMS. The ideal candidate will have a proven track record of understanding complex product environments, gathering and documenting requirements, and managing a backlog to ensure high-quality...


  • Cincinnati, United States GCBHS Full time

    Join our mission to help individuals with mental illness and addictions to lead healthy and productive lives. Greater Cincinnati Behavioral Health Services (GCBHS) is seeking a Population Health Analyst to perform business and data analysis to support both business operations and behavioral health care clinical functions. Why Work at GCBHS? As the region's...

  • Senior Data Analyst

    1 week ago


    Cincinnati, United States InfoVision21, Inc Full time

    Title: Senior Data Analyst – HealthcareLocation: Cincinnati, OHDuration: Long termJob Type: ContractMode of work: Remote / HybridRate: DOEClient: DirectGC and USC only this timeMust work in Healthcare sectorWe are seeking an experienced Senior Data Analyst with a strong healthcare background to join our team in Ohio. The ideal candidate will have extensive...

  • Cyber Risk Analyst

    3 weeks ago


    Cincinnati, United States Ascendum Solutions Full time

    The IT risk analyst supports the IT risk management practice, which ensures risk is proactively identified, decisioned, communicated and monitored. The primary responsibilities of the IT risk analyst are to perform assessments of potential risk exposures and prepare actionable risk reporting. In this role, it is critical to foster strong working...

  • Cyber Risk Analyst

    3 weeks ago


    cincinnati, United States Ascendum Solutions Full time

    The IT risk analyst supports the IT risk management practice, which ensures risk is proactively identified, decisioned, communicated and monitored. The primary responsibilities of the IT risk analyst are to perform assessments of potential risk exposures and prepare actionable risk reporting. In this role, it is critical to foster strong working...