Contact Center Technician

4 weeks ago


Cary, United States iSpace, Inc. Full time

Title: Contact Center Technician - Helpdesk

Location: Cary, NC (100% Onsite)

Duration: 3-6 Months Contract -To-Hire

Rate Range: $20 - $25 per hour on W2


Important Notes from the Hiring team...

***NEED Candidates who has fluency in SPANISH.


Job Description:

  • The Contact Center Technician will provides customer facing support to the customers for technical needs using web-based suite of tools and resources.
  • Support client websites, and Client web-based services through telephone, e-mail, and chat.
  • Troubleshoot issues and feedback by existing Users and/or development teams.
  • Interact with customers to provide a high level of customer satisfaction and support.
  • Assist with Feature Updates to Existing Users.
  • Support Deployment of New Reports from Staging to Production environments.
  • Performs other related duties as required and assigned.
  • Demonstrates behaviors which are aligned with the organization's desired culture and values.


Required Skills:

  • 1-3 years of work experience providing user support services and training for a data tool or technology platform
  • Proficiency in MS Office (Excel, Word, PowerPoint)
  • Experience with Ticketing Systems.
  • Must be able to speak in Spanish language.
  • Experience in supporting client websites, and Client web-based services through telephone, e-mail, and chat.
  • Ability to comprehend, research, and summarize information to respond to user questions.



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