Information Technology Business System Analyst

IT Business Systems Analyst/PM/Process Architect.

ServiceNow, ITIL, ITSM, Business Process - required

Will require four days per week onsite in Burbank.

Six+ month W2 contract with rate up to 80/hour.

Must have 8 years’ business systems analysis and project management, with at least 5 years in business architecture/business process management (BPM) in large enterprise companies

• 3+ years leading enterprise service management – ServiceNow experience is key
• Should have ITIL and ITSM knowledge, and a Six Sigma certification would be preferred

Summary

Business Architects are generally responsible for translating business strategy, requirements, and desired outcomes into repeatable business processes that can be implemented using workflows on our supported platforms. They build collaborative relationships with our clients to understand their business processes and provide thought-leadership on digital transformation and business process management. They have a high-level view of the business and enterprise service management processes across the company and understand where processes interact or intersect.

They translate business requirements into user stories and outcomes for development, testing, and implementation. They demonstrate customer centricity and service orientation, by using business process management methodologies to guide stakeholders through process rationalization, product adoption, organizational change management, and digital transformation initiatives.

Responsibilities

Responsible for leading business architecture projects, providing the bridge between business strategy and process execution on the platform

Analyze and provide holistic business views of capabilities, end-to-end value delivery, organizational structure and their relationships to business strategies, policies, products and stakeholders

Partner with functional and technical teams across the enterprise to define, design and deliver robust integrated solutions that deliver business outcomes and align with industry best practices

Ownership of multiple complex process areas or business functions

Accountable for project team delivery and project schedules

Ensure the business architecture roadmap aligns with our strategic priorities, product roadmap, and program backlogs

Collaborate with business and end-user communities to understand business process and elicit, define, and document requirements

Define the priorities of agile team, managing the team backlog, and prioritizing the user stories, defects, and enablers

Plan and lead projects using Business Process Management and Lean Six Sigma methodologies, including value-stream mapping and DMAIC

Partner with engineering to develop test strategy and write test cases across the agile testing matrix (Unit, Functional, System, and Non-Functional) to ensure coverage of applicable business processes and system functions

Collaborate with engineering resources to execute tests, analyze results, and resolve defects

Collaborate with business partners on implementation, including training, change management, and communications

Leverage knowledge of the requirements and past project delivery experience to help identify risks and prioritize tasks

Manage the full lifecycle of assigned projects

Manage project and departmental budgets and provide monthly forecasts

Serve as an escalation point for difficult problems and complex inquiries

Act as a peer group leader to coach and train staff on business analysis, business architecture, standards and processes

Basic Qualifications

At least 8 years of experience managing multiple complex projects for large, multi-national corporation with multiple business units

At least 5 years of experience leading business architecture, business process management (BPM), or business analysis functions within a large enterprise

At least 3 years of experience participating workflow, process, or development projects

At least 3 years of experience with enterprise service management, workflow, or business process automation tools (ServiceNow, Salesforce or Appian preferred)

Certification in Lean Six Sigma methodologies preferred

Strong technology background and applicable technology skills

Knowledge of ITIL v3 or later and ITSM best practices

Experience as a product owner, driving the outcomes for multiple products or complex features

Strong communication, writing, and executive presentation skills

Able to translate complex ideas into understandable strategies, requirements, value statements, and business outcomes

Preferred Qualifications

Thinks Strategically -

Stays current on business trends and technological advances

Uses knowledge of the company’s products and services to meet customer needs and financial targets

Identifies key business opportunities and challenges

Examines issues from a broad perspective, considering impact beyond immediate scope

Makes sound business decisions that balance competing priorities

Able to see the “forest” as well as the individual “trees” – can articulate how specific situations relate to strategy or big picture problems

Builds Relationships -

Acts as the voice of the customer by understanding their business strategies and aligning business needs with the product strategy and roadmap

Interacts well with people who have different backgrounds and work styles

Resolves conflicts effectively

Service mindset with ability to facilitate “win-win” solutions, but not afraid to say “no”

Manages the diverse needs of stakeholders

Engages colleagues across the organization to optimize performance

Manages strategic partnerships and executive-level relationships across a large enterprise and within the related industry

Communicates Effectively -

Conveys relevant information in a candid and timely manner

Listens an asks questions to ensure understanding

Tailors messages appropriately to the audience

Effectively persuades others to support ideas and plans

Provides the appropriate rational and content to drive commitment

Drives Results -

Keeps commitments

Uses technology to facilitate better results

Analyzes problems and takes action to resolve

Achieves high levels of customer satisfaction

Is metrics and data driven

Holds self and others accountable to high standards

Manages projects and resources to produce desired outcomes

Develops appropriate metrics to assess business performance

Plans, organizes and delegates effectively, to ensure focus on strategic activities

Inspires Creativity and Innovation

Conceives creative ideas to solve problems or meet objectives

Demonstrates a positive attitude with contagious enthusiasm

Challenges the status quo

Transfers ideas and success across boundaries

Facilitates the exchange of ideas and creation of new ones

Takes risks and manages them intelligently

Proactively looks for new opportunities

Develops a vision for the future and creates enduring excitement about what is possible

Champions Change -

Remains productive despite uncertainly

Demonstrates flexibility in response to changes

Supports new initiatives

Coaches others through change

Builds Teams -

Supports productivity and morale of the team

Strengthens others through mentoring and feedback

Recognizes and rewards the achievements of others

Broadly shares both accountability and responsibility

Creates “constructive discomfort” — encouraging performance beyond what others believe they are capable of realizing

Exhibits Professional Excellence -

Treats others with respect

Earns the trust of colleagues, partners and customers

Maintains composure under pressure

Strives for self-improvement

Learns from personal and organizational experiences

Shows consistency in words and actions

Sets a good example for others

Education

BA/BS degree or equivalent experience

Compensation:

The estimated pay range for this position is USD $75.00/hr - $81.00/hr and is an Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Benefits:

We offer comprehensive benefit options which vary depending on role, location, and employment type.