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Business Analyst

2 months ago

Quincy, United States Acro Service Corp Full time

Business Analyst

Location : Quincy – MA’ ( Hybrid)


*** Locals Only ***


JOB DUTIES (Detailed Statement of Duties and Responsibilities):


  • Analyze current processes within SCSEP and identify areas for technology-driven improvements.
  • Design and optimize workflows in SharePoint, leveraging Power Automate and Microsoft Forms for automation and improved functionality.
  • Collaborate with the Project Manager, SCSEP staff, and program participants to define project requirements and specifications.
  • Conduct data analysis and prepare reports to support decision-making and demonstrate project impact.
  • Develop and manage change management strategies to support successful implementation and user adoption of new processes.
  • Create process maps, user guides, and training resources using Adobe Pro and Visio.
  • Facilitate workshops and training sessions to ensure staff and participants understand new workflows and systems.





QUALFICATIONS:


  • Bachelor’s degree in business administration, information technology, or a related field.
  • 3+ years of experience in business analysis, ideally within social services or workforce development programs.
  • Strong skills in SharePoint design or administration, Power Automate, Microsoft Forms, Adobe Pro, and Visio.
  • Experience in change management and a track record of working effectively with diverse populations.
  • Analytical mindset with excellent communication and presentation skills.
  • Certified Business Analysis Professional (CBAP) certification is a plus.



These roles offer an exciting opportunity to impact the SCSEP program, empowering older adults and enhancing community services through streamlined processes and technology solutions.