Support Engineer III
4 days ago
Support Engineer II
Fully onsite in Reading Massachusetts
11 Month contract (Potential to extend or convert to FT)
This position will primarily focus on continuous improvement, root cause investigation, & support for manufacturing test systems. You will work closely with engineering, production, test engineers, and external vendors to deliver and support the highest quality products with the lowest cost.
* Provide triage and investigation of novel manufacturing test issues on the production lines.
* Analyze RMA units to determine failure root cause and corrective actions.
* Drive continuous improvements in both test and repair processes.
* Deploy new or duplicate systems to support test, calibration, and component upgrades.
* Develop and execute a test system maintenance strategy, including backups, quick installs, system upgrades, patching, and disaster recovery.
* Assist with editing and validating test system work instructions.
* Develop training plans for test operators.
* Write scripts to automate manual computer tasks.
* Debug and analyze wired and wireless networking issues.
* Promote a safe working environment by following all safety procedures.
* Use basic hand tools to replace and repair electro-mechanical assemblies.
Responsibilities
100% on-site to review the robots and how they interact with the software
Responsible for general support to ensure full functionality on computers and robots
Installing new applications as needed
Respond to production team requests
Ad-hoc duties as needed like updating documentation, some code updating for bugs
Drive unit robots
Qualifications
Coding experience with SQL and or Python
4 year degree in engineering or 2 year technical degree with 2+ years of relevant work experience.
* Solid working knowledge of basic electrical equipment, including digital multimeters, oscilloscopes, and power supplies.
* Capability to read and interpret engineering drawings and electrical schematics.
* Ability to work independently with limited supervision.
* Ability to manage multiple high-priority tasks simultaneously.
* Experience with Windows and/or Linux operating systems.
* Knowledge and/or working experience with networking and wireless computer systems.
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